Erica Arias
Granada Hills,CA
Summary
Versatile professional with a background in customer service, administrative support, and project management. Proven ability to prioritize tasks and collaborate across teams, ensuring clarity and efficiency in customer interactions and program logistics. Committed to leveraging extensive client-service experience in the healthcare administration field.
Overview
18
18
years of professional experience
Work History
Wella Rewards Community Specialist
Wella Company
Calabasas
01.2021 - 07.2026
- Acted as the primary point of contact for approximately 15,000 customers, providing professional, personalized support in a high-volume environment and resolving questions and concerns with accuracy and care.
- Coordinated customer communications, registrations, approvals, and program-related processes, ensuring clarity and accuracy in information delivery.
- Served as escalation point for complex customer inquiries, utilizing sound judgment to research issues and collaborate with relevant teams for effective resolution.
- Coordinated logistics and registration for large-scale events and customer programs, managing details for 253 attendees while ensuring accuracy throughout processes.
Global Elite Specialist
Wella Company
Calabasas
01.2014 - 01.2021
- Delivered high-touch support to customers, addressing complex account, financial, and program-related inquiries.
- Managed reimbursement processing and reconciliation, ensuring accurate resolutions for discrepancies communicated to customers and internal partners.
- Prioritized a high volume of requests while maintaining professionalism, accuracy, and attention to detail.
- Trained new hires and temporary team members on systems and workflows to uphold customer service standards.
Corporate Operations
Wella Company
Woodland Hills
08.2008 - 01.2014
- Coordinated logistics and documentation for large-scale product distributions across North America, achieving accurate and timely execution that supported operational goals.
- Tracked requirements, deliverables, documentation, and deadlines across multiple projects and stakeholders, facilitating alignment and accountability.
- Prepared and distributed recurring communications to sales and corporate teams, translating complex information into clear, actionable updates that enhanced team awareness.
Education
Medical Terminology Coursework -
Rice University
09-2026
General Studies
La Mission College
Skills
- Administrative support
- Project management
- Customer service
- High-volume environment
- Registration coordination
- Database and records management
- Professional Communication
- Multi-tasking and prioritization
- Issue resolution
- Cross-functional coordination
- Data Accuracy
- Microsoft Office
- CRM / Customer Database
- Medical Terminology (Ongoing)
Personal Information
Title: Customer Service | Administrative Support
Timeline
Wella Rewards Community Specialist
Wella Company
01.2021 - 07.2026
Global Elite Specialist
Wella Company
01.2014 - 01.2021
Corporate Operations
Wella Company
08.2008 - 01.2014
Medical Terminology Coursework -
Rice University
General Studies
La Mission College