Erica Armer
Queen Creek,AZ
Summary
Detailed Client Service Associate with Veterinary experience, known for having great organizational skills. Gifted at working with all types of customers and patients. Looking for a role where my hard work and dependability will be highly valued.
Overview
21
21
years of professional experience
Work History
Office Manager/ Admin/ Dispatch/ Customer Service
The Guarantee Guys
Queen Creek, AZ
02.2003 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained filing system for records, correspondence and other documents.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05-1994
Some College (No Degree) - Art History And Science
Glendale Community College
Glendale, CASkills
- Office Management
- Customer Service
- Administrative Support
- Data Entry
- Operations Management
- Billing
- Scheduling and calendar management
- Clerical Support
- Relationship Building
- Customer Relations
- Scheduling Coordination
- Office Administration
- Business Administration
- Document Management
- Mail handling
- Credit and collections
Timeline
Office Manager/ Admin/ Dispatch/ Customer Service
The Guarantee Guys
02.2003 - Current
High School Diploma -
Greenway High School
Some College (No Degree) - Art History And Science
Glendale Community College
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