Erica Armijo
Buckeye,AZ
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Manager
QVC Qaurate
Ontario, CA
2022.08 - 2024.06
- Manage Inbound and transportation team.
- Manage up to 60 +associates.
- Plan daily forecasts/staff articulate realistic goals/UPH.
- Monitors and validated adherence to policies and process, auditing as necessary
- Drive continuous improvement aligned with customer needs and organizational goals and drive culture
- Develops, monitors, coaches and manages staff, ensuring the development of employees through orientation, training, establishing objectives, communication of rules.
- Osha, certified trainer.
- Safety advocate daily.
- Customer service, email, meetings, teams and data input.
- Strong admin, oral, written and communication skills.
- Manage Transportation team, ensuring trailers are being in/out gated and logged in data
- Daily yard audit and BOL update and logged
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Promote recruitment process for new staff members including interviewing and training.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
Operations Supervisor
Kohl's fulfillment
San Bernardino, CA
2011.01 - 2022.06
- Managed teams ranging from 100-200 associates.
- Managed multiple department inbound/outbound.
- Drive continuous improvement aligned with customer needs, organizational goals and drive culture.
- Improve uph/in-outbound goals per hour weekly.
- Daily feedback/coaching, and crucial conversation.
- Plan staffing and forecast.
- Drive safety daily.
- Evaluate and track level of service and accuracy standards.
- Strong admin, oral, written and communication.
- Certified crown training equipment operators.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA01.2007
Some College (No Degree) -
Cerritos College
Norwalk, CASome College (No Degree) - Business Administration and Management
University Phoenix
San Bernardino, CASkills
- Communication skills
- Safety incident reports
- Crown Trainer
- Receptionist skills
- Data planning
- Multitasking
- Admin
- Customer service
- Data input
- Attention to detail
- Continuous improvement
- Performance Management
- Staff Training and Development
- Staff Scheduling
- Recruitment and hiring
- Cross-Functional Collaboration
Certification
- Certified Crown trainer
Timeline
Area Manager
QVC Qaurate
2022.08 - 2024.06
Operations Supervisor
Kohl's fulfillment
2011.01 - 2022.06
High School Diploma -
Bell Gardens High School
Some College (No Degree) -
Cerritos College
Some College (No Degree) - Business Administration and Management
University Phoenix