Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Erica Ashford

Sandusky,OH

Summary

Dedicated healthcare professional with a proven track record at TLC Home Health of Ohio Inc, excelling in patient care and meal preparation. Leveraged expertise in personal hygiene assistance and light housekeeping to enhance patient well-being and independence. Demonstrated exceptional communication skills and a commitment to improving patient outcomes, achieving significant positive feedback from clients and families.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Home Health Aide

TLC Home Health of Ohio Inc
10.2022 - Current
  • Supported patients'' mental wellbeing by engaging them in meaningful conversations and recreational activities.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing the daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature, and blood pressure and finger poke blood sugar checks.
  • Assisted disabled clients to support independence and well-being.
  • Safely transferred patients using appropriate equipment such as wheelchair and walker minimizing injury risks.

Corporate Health Liaison, Random Drug Screen Coord

Firelands Regional Medical Center Corp Health/FPG
06.2012 - 08.2024
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Phlebotomy, triage patients, review and update medical history and current medication list, apply soft cast, and give injection, pregnancy, covid, influenza, strep throat, RSV, audio, vision, pulmonary function test, and drug and alcohol screen testing.
  • Set up offsite pre-employment physicals and drug screens as well as retrieve and send results to company representatives.
  • Maintain semi-annual and annual reports as well as coordinate random drug screen program. For DOT, Non-Dot, FAA, USCG, and State Jobs companies.
  • Obtain results, match, email/fax results to companies.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collected, arranged, and input information into database system.
  • Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
  • Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
  • Provided guidance to new employees during onboarding process, expediting their integration into the organization.
  • Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
  • Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
  • Supported organizational goals by facilitating the exchange of information among team members and departments.
  • Conducted research and analysis to support decision making in strategic planning processes.
  • Consolidated critical data from multiple sources for timely reporting to senior management and stakeholders.
  • Monitored industry trends and developments to remain current on best practices relevant to liaison officer role responsibilities.
  • Reduced operational costs by identifying and implementing more efficient workflow practices.

Surgical Technologist

Mercy Tiffin Hospital
08.2011 - 05.2012
  • Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Maintained high infection control standards.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.

National Certified Medical Assistant/Phlebotomist

North Ohio Heart Center Inc
11.2005 - 07.2010
  • Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
  • Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
  • Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
  • Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
  • Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

National Certified Medical Assistant/Phlebotomist

Dr. Gallagher's Office
06.2004 - 11.2005
  • Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
  • Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
  • Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
  • Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
  • Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety. Injections, PAP Test, and ear lavage.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Associate of Applied Science - Registered Nursing

Lorain County Community College
Elyria, OH
12-2026

Associate of Applied Science - Surgical Technology

Brown Mackie College
Findlay, OH
08-2011

National Certified Medical Assistant - Medical Assistant

Center For Continuing Education
Sandusky, OH
06-2004

High School Diploma -

Sandusky High School
Sandusky, OH
05-1999

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Light Housekeeping

Certification

  • Qualified Intellectual Disabilities Professional (QIDP) certification - Various state developmental disabilities authorities.
  • EKG Technician Certification – National Healthcareer Association.
  • General Infection Control Training Course — Centers for Disease Control and Prevention or similar bodies.
  • Phlebotomy Technician Certificate – National Healthcareer Association.
  • Direct Support Professional Certification – National Alliance for Direct Support Professionals.
  • Basic Life Support (BLS) - American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • First Aid Certification - American Red Cross.
  • OSHA Certified
  • Microsoft Office Specialist (MOS) Certification
  • Certified Medical Assistant (CMA)

Additional Information

References available upon request.

Timeline

Home Health Aide

TLC Home Health of Ohio Inc
10.2022 - Current

Corporate Health Liaison, Random Drug Screen Coord

Firelands Regional Medical Center Corp Health/FPG
06.2012 - 08.2024

Surgical Technologist

Mercy Tiffin Hospital
08.2011 - 05.2012

National Certified Medical Assistant/Phlebotomist

North Ohio Heart Center Inc
11.2005 - 07.2010

National Certified Medical Assistant/Phlebotomist

Dr. Gallagher's Office
06.2004 - 11.2005

Associate of Applied Science - Registered Nursing

Lorain County Community College

Associate of Applied Science - Surgical Technology

Brown Mackie College

National Certified Medical Assistant - Medical Assistant

Center For Continuing Education

High School Diploma -

Sandusky High School

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