Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
ERICA A SMITH

ERICA A SMITH

Chino Valley,Arizona

Summary

Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.

Overview

16
16
years of professional experience

Work History

Provider Service Advocate

United Healthcare Group
09.2021 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via phone, through email or chat.
  • Delivered friendly service and offered expert support in every interaction.

Stylist

B & J’s Hair Affair
04.2009 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Organized sales area and work station to showcase products and boost sales.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Counted and documented opening and closing cash amounts daily.
  • Processed payments, entering sales in register for prompt customer service.

Intake Coordinator

Atlantis Home Health Care
08.2018 - 12.2018
  • Enhanced office productivity by handling high volume of callers per day.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed intake assessment forms and filed clients' charts.

Front Office Associate

Arizona Dermatology Group
08.2015 - 06.2018
  • Processed and prepared documents such as business or government forms and expense reports.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Maintained office supply stock to control shrinkage and prevent overstocking.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Responded to inquiries from callers seeking information.

Education

License - Cosmetology/Cosmetologi General, Cosmetology

Artistic Beauty School

Skills

  • Complaint handling
  • Innovative
  • Decision-making skills
  • Complex Problem-solving
  • Call handling
  • Customer service background
  • Crisis support
  • Training delivery

Timeline

Provider Service Advocate

United Healthcare Group
09.2021 - Current

Intake Coordinator

Atlantis Home Health Care
08.2018 - 12.2018

Front Office Associate

Arizona Dermatology Group
08.2015 - 06.2018

Stylist

B & J’s Hair Affair
04.2009 - Current

License - Cosmetology/Cosmetologi General, Cosmetology

Artistic Beauty School

Similar Profiles

CREATE PROFILE