Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Aviles

Ocoee,FL

Summary

Highly motivated and dedicated professional with over 15 years of consultative sales and account management experience in the RFID electronic lock industry. Strong work ethic and track record of building rapport and trust through understanding business needs and creating solutions. Collaborative team member with a dedication to partnering and support in order to successfully execute opportunities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

New Construction Sales Engineer

Dormakaba USA Inc.
04.2007 - Current
  • Develop and maintain strong relationships with potential clients and existing customers by providing expertise and support from start of sale to project completion.
  • Facilitate meetings with industry experts to discuss and coordinate project scope .
  • Review project documents and specifications to understand scope while managing deadlines.
  • Prepare proposals by studying project documents while ensuring brand standards are met.
  • Identify issues, analyze information, and provide solutions to challenges.
  • Collaborate with cross-functional teams such as engineering, operations, and customer service, to ensure project success and customer satisfaction.
  • Grow pipeline and develop sales opportunities through sales cycle.
  • Provide forecasts and highlights for sales opportunities within assigned territory.
  • Meet and exceed quarterly and annual sales goals.
  • Training of new hires for new construction team.

Office Administrator

Coldwell Banker Residential
06.2005 - 04.2007
  • Created and maintained MLS listings.
  • Researched and produced sales pattern reports.
  • Created sales and listing packets.
  • Created marketing brochures.
  • Maintained property contracts and internal documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Created monthly schedule for Previews Center.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Office inventory

Administrative Assistant

Peninsula Engineering, Inc.
07.2004 - 05.2005
  • Created proposals.
  • Created project specifications.
  • Updated project spreadsheets.
  • Dictation
  • Invoicing
  • Shipping/Receiving
  • Filing
  • Maintained internal documents.
  • Answered multi-line phone system, routed calls, delivered messages, and greeted visitors.
  • Special projects

Executive Assistant

Samcrest Realty And Financial Services
05.2004 - 07.2004
  • Maintained the company calendar.
  • Travel coordination
  • Assisted with weekly payroll.
  • Maintained property contracts and internal documents.
  • Created marketing materials including signs and flyers.
  • Conducted industry research to assist with commencement of contracts.

Credit Counselor & Support Service Specialist

InCharge Debt Solutions
07.2002 - 05.2004
  • Weekly monitoring and evaluation of debt counselors to ensure customer care standards were being met.
  • Provided one on one coaching sessions to debt counselors for improved customer support.
  • Conducted weekly meetings with Supervisors to track performance at team and individual level.
  • Participated in customer and client listening programs to ensure quality control standards were being met.
  • Provided actionable data to various internal groups as needed.
  • Facilitated call calibration sessions for call center staff.
  • Provided feedback to call center team leaders and managers.
  • Assisted with New Hire training
  • Created new monitoring form used by the company.

Education

No Degree - Business Administration

Valencia Community College
Orlando, FL

High School Diploma -

University High School
Orlando, FL
05.1998

Skills

  • Business Development
  • Consultative and Solution Focused Selling
  • Key Account Relationship Building
  • Account Management
  • Problem Solving and Creative Thinking
  • Proposal Preparation
  • Interdepartmental Collaboration
  • Facilitating and Conducting Client Meetings
  • New Hire Training
  • Microsoft 365
  • CRM
  • Salesforce

Certification

  • Sandler Sales Training - Bronze Level Certification

Timeline

New Construction Sales Engineer

Dormakaba USA Inc.
04.2007 - Current

Office Administrator

Coldwell Banker Residential
06.2005 - 04.2007

Administrative Assistant

Peninsula Engineering, Inc.
07.2004 - 05.2005

Executive Assistant

Samcrest Realty And Financial Services
05.2004 - 07.2004

Credit Counselor & Support Service Specialist

InCharge Debt Solutions
07.2002 - 05.2004

No Degree - Business Administration

Valencia Community College

High School Diploma -

University High School

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Erica Aviles