Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Ayala

Lansdale,Pennsylvania

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Clinical Medical Assistant

US Digestive Health
01.2022 - Current
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
  • Prepared lab specimens for diagnostic evaluation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
  • Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.

Dialysis Technician

Fersenius Medical Care
02.2018 - 01.2022
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Performed routine quality control and safety checks on all equipment.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
  • Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
  • Utilized medical software to document and track patient progress.
  • Maintained accurate patient charts and medical records.

Medical Assistant

Lansdale Pediatrics
10.2016 - 02.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved clinical workflow with introduction of electronic health records system.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.

Phlebotomy Supervisor

Red Rose Home Phlebotomy Services
06.2009 - 10.2016
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Education

Associate of Business Administration - Business Administration And Management

Montgomery County Community College
Blue Bell, PA
06-2027

Skills

  • Proficient use of Outlook calendar, Microsoft Word, Excel, and PowerPoint
  • Clinical and administrative support
  • Regulatory compliance
  • Schedule management
  • Problem-solving
  • Critical thinking

Languages

Spanish
Limited Working

Timeline

Clinical Medical Assistant

US Digestive Health
01.2022 - Current

Dialysis Technician

Fersenius Medical Care
02.2018 - 01.2022

Medical Assistant

Lansdale Pediatrics
10.2016 - 02.2018

Phlebotomy Supervisor

Red Rose Home Phlebotomy Services
06.2009 - 10.2016

Associate of Business Administration - Business Administration And Management

Montgomery County Community College

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Erica Ayala