Erica Ayala
Bronx
Summary
I am a motivated Program Manager that oversees daily operations and decision making that supports a specific program, also experience in Medical Administration and Surgical Coordinator with excellent communications skills with over 15 years of experience. I am able to work alone as well as in a group and strategies on coming up with the best outcome for any situation. I have a strong passion for the medical field. I also have a strong desire to become part of a team’s environment that can value hard work and challenge me to my best potential.
Overview
20
20
years of professional experience
Work History
Program Manager for the Recanati/Miller Transplantation Institute
Mount Sinai Hospital
12.2015 - Current
- Coordinate and monitor the work assignments to ensure compliance to operational needs, and helps to maximize schedules
- Oversee hiring and onboarding of new employees
- Coordination of Practice compliance requirements, including supporting the operating teams with their compliance needs.
- Maintain and adjust work schedules for all staff and providers as needed and monitor productivity of individual sites and practice (patients seen, testing/procedures performed)
- Audit staff time sheets, manage PTO requests prior to payroll submission.
- Manage provider’s outlook calendars-travel arrangements/reimbursement.
- Manage Call Center as well as Administrative Assistance day to day productivity
- Program Coordinator/Supervisor for the Liver Surgery and Liver Diseases Program for the Recanati/Miller Transplantation Institute 02/2017 to 07/2022
Program Coordinator/Supervisor for the Liver Surgery and Liver Diseases Program
Mount Sinai Hospital
02.2017 - 07.2022
- Supervisor the Administrative Assistance, Medical Assistance and Financial Coordinator
- Recruitment and Interview for the department
- Annual Evaluation and Appraisals
- Monitor the workflows and make adjustments to ensure the timely completion of program support activities. Provides and/or arranges staff training as needed, if applicable.
- Maintains liaison with staff in other departments to coordinate program activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized
- Assists in monitoring and evaluating program effectiveness; demonstrates continuous efforts to improve support operations and systems, to streamline work processes and to increase the effectiveness and efficiency of the program
- Booking business trips, meeting, coordination doctors outlook calendar
- Travel and Business Expense Reports for the doctors, submit reimbursement for travel and expenses
- Organize and coordinate the M&M conference
- Weekly tumor board meeting
Surgical Scheduling Coordinator for the Chair of the Cerebral Vascular Center and the Neurosurgery Department
Mount Sinai Hospital
12.2015 - 02.2017
- Manage all inpatient and outpatient Procedures and surgery for all Mount Sinai, Mount Sinai Roosevelt, Beth Israel
- Coordinate and arrange pre-operative testing and/or exam as needed before the patients surgery
- Determine if referral or authorization are required for surgery
- Review and verify all insurance and financial information with patients and insurance company before the procedure
- Arranged time, date and location for procedure with the surgeon and the patient
- Billing and coding the procedure sheets
- Financially consult the patient on what they will be responsible for before the procedure
Medical Secretary/ Surgical Coordinator
New York Cardiovascular
12.2014 - 02.2015
- Manage all front desk duties
- Discharging all patient with the proper information and paper work they may need
- Acquire authorizations/referrals for all health insurance for procedures and exams in and out of the office
- Call in prescriptions to pharmacies and getting medications approved threw insurance
- Coordinating all the vein procedures and catheterizations
- Obtaining medical clearance for vein procedures in the office and NYU
Front Desk Supervisor
Manhattan Internal Medicine
08.2005 - 11.2014
- Company Overview: (Hematology/Oncology/Internal/Gastroenterology)
- Supervised front desk staff
- Determine effective steps to gather necessary credentialing data from physicians as they join the practice
- Managed all administrative and front desk responsibilities
- Acquired authorizations/referrals for all health insurance for patents
- Coordinating all chemo therapy and radiation therapy at Beth Israel and Gracie Square Hospital
- Called in prescriptions to pharmacies as per doctors’ requests
- Collected co-payments and verify all insurance
- Surgical scheduling Coordinator for Colonoscopies and Endoscopies
- Code and billed the office visits and procedure
- Write letter appeal letters for denied cases
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY08.2013
Associates Degree - Medical Administration
Monroe College
Bronx, NY08.2009
Skills
- Proficiency in MS Word, Microsoft Excel, Microsoft Outlook, Epic, Cerner, IDX
- Fluent in Spanish
- Billing and ICD 10 coding Written and verbal communication skills
- Supervisor
- Scheduling and planning
- Leadership
- Organizational skills
- Attention to detail
- Administrative writing and reporting skills
Timeline
Program Coordinator/Supervisor for the Liver Surgery and Liver Diseases Program
Mount Sinai Hospital
02.2017 - 07.2022
Program Manager for the Recanati/Miller Transplantation Institute
Mount Sinai Hospital
12.2015 - Current
Surgical Scheduling Coordinator for the Chair of the Cerebral Vascular Center and the Neurosurgery Department
Mount Sinai Hospital
12.2015 - 02.2017
Medical Secretary/ Surgical Coordinator
New York Cardiovascular
12.2014 - 02.2015
Front Desk Supervisor
Manhattan Internal Medicine
08.2005 - 11.2014
Associates Degree - Medical Administration
Monroe College
Bachelor of Science - Public Health
Monroe College
Similar Profiles
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Robert ReillyRobert Reilly
Emergency Staff Nurse at Sinai Health, Mount Sinai HospitalEmergency Staff Nurse at Sinai Health, Mount Sinai Hospital
Osvaldo MezaOsvaldo Meza
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital
Janaria BaniquedJanaria Baniqued
Clinical Nurse Coordinator at Sinai Health System, Mount Sinai HospitalClinical Nurse Coordinator at Sinai Health System, Mount Sinai Hospital
Denton OshanielDenton Oshaniel
security guard at Guardman Organizationsecurity guard at Guardman Organization