Erica Ayala
Bronx,New York
Summary
Dynamic Program Manager with expertise in team leadership, scheduling, and compliance management. Proven ability to enhance operational efficiency and streamline processes, resulting in improved program effectiveness and staff productivity.
Overview
20
20
years of professional experience
Work History
Program Manager for the Recanati/Miller Transplantation Institute
Mount Sinai Hospital
12.2015 - Current
- Coordinated work assignments to meet operational compliance and optimize schedules.
- Oversaw hiring and onboarding processes for new employees.
- Supported operating teams in meeting practice compliance requirements.
- Maintained and adjusted work schedules for staff while monitoring site productivity.
- Audited staff time sheets and managed PTO requests before payroll submission.
- Managed provider calendars, including travel arrangements and reimbursements.
- Supervised Call Center operations and administrative assistance to enhance daily productivity.
Program Coordinator/Supervisor for the Liver Surgery and Liver Diseases Program
Mount Sinai Hospital
02.2017 - 07.2022
- Supervisor the Administrative Assistance, Medical Assistance and Financial Coordinator
- Recruitment and Interview for the department
- Annual Evaluation and Appraisals
- Monitor the workflows and make adjustments to ensure the timely completion of program support activities. Provides and/or arranges staff training as needed, if applicable.
- Maintains liaison with staff in other departments to coordinate program activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized
- Assists in monitoring and evaluating program effectiveness; demonstrates continuous efforts to improve support operations and systems, to streamline work processes and to increase the effectiveness and efficiency of the program
- Booking business trips, meeting, coordination doctors outlook calendar
- Travel and Business Expense Reports for the doctors, submit reimbursement for travel and expenses
- Organize and coordinate the M&M conference
- Weekly tumor board meeting
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Surgical Scheduling Coordinator for the Chair of the Cerebral Vascular Center and the Neurosurgery Department
Mount Sinai Hospital
12.2015 - 02.2017
- Manage all inpatient and outpatient Procedures and surgery for all Mount Sinai, Mount Sinai Roosevelt, Beth Israel
- Coordinate and arrange pre-operative testing and/or exam as needed before the patients surgery
- Determine if referral or authorization are required for surgery
- Review and verify all insurance and financial information with patients and insurance company before the procedure
- Arranged time, date and location for procedure with the surgeon and the patient
- Billing and coding the procedure sheets
- Financially consult the patient on what they will be responsible for before the procedure
- Completed bi-weekly payroll for 22 employees.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Medical Secretary/ Surgical Coordinator
New York Cardiovascular
12.2014 - 02.2015
- Manage all front desk duties
- Discharging all patient with the proper information and paper work they may need
- Acquire authorizations/referrals for all health insurance for procedures and exams in and out of the office
- Call in prescriptions to pharmacies and getting medications approved threw insurance
- Coordinating all the vein procedures and catheterizations
- Obtaining medical clearance for vein procedures in the office and NYU
- Answered phone calls and messages for 5-physician-medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Supervisor
Manhattan Internal Medicine
08.2005 - 11.2014
- Company Overview: (Hematology/Oncology/Internal/Gastroenterology)
- Supervised front desk staff
- Determine effective steps to gather necessary credentialing data from physicians as they join the practice
- Managed all administrative and front desk responsibilities
- Acquired authorizations/referrals for all health insurance for patents
- Coordinating all chemo therapy and radiation therapy at Beth Israel and Gracie Square Hospital
- Called in prescriptions to pharmacies as per doctors’ requests
- Collected co-payments and verify all insurance
- Surgical scheduling Coordinator for Colonoscopies and Endoscopies
- Code and billed the office visits and procedure
- Write letter appeal letters for denied cases
- Completed bi-weekly payroll for 6 employees.
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY08.2013
Associates Degree - Medical Administration
Monroe College
Bronx, NY08.2009
Skills
- Microsoft Office Suite
- Electronic health records
- Billing and coding expertise
- Supervisor
- Scheduling and planning
- Leadership
- Organizational skills
- Attention to detail
- Administrative writing and reporting skills
- Spanish fluency
- Communication skills
References
Available upon request
Timeline
Program Coordinator/Supervisor for the Liver Surgery and Liver Diseases Program
Mount Sinai Hospital
02.2017 - 07.2022
Program Manager for the Recanati/Miller Transplantation Institute
Mount Sinai Hospital
12.2015 - Current
Surgical Scheduling Coordinator for the Chair of the Cerebral Vascular Center and the Neurosurgery Department
Mount Sinai Hospital
12.2015 - 02.2017
Medical Secretary/ Surgical Coordinator
New York Cardiovascular
12.2014 - 02.2015
Front Desk Supervisor
Manhattan Internal Medicine
08.2005 - 11.2014
Bachelor of Science - Public Health
Monroe College
Associates Degree - Medical Administration
Monroe College
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