Erica Bailey
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Froster Care
Residential Services, Inc.
03.2022 - Current
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Implemented strategies to increase public awareness of social and community service programs.
- Assisted with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
PSE Clerk
United States Post Office
10.2021 - 03.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
Customer Services Rep 2
Charter Spectrum
02.2017 - 02.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols of their internet service.
- Handling basic customer billing inquiries and payments,maintaining professional and positive relationships with customers on behalf of Spectrum and ensuring issues are addressed consistently.
- Taking on leadership roll on new pilots with merge company’s.
Health Home Care Manager
Emmaus Homes
02.2015 - 02.2017
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
Education
High School Diploma -
Mccluer High School
Florissant, MO06.2002
Skills
- Interviewing Individuals
- Report Writing
- Home Assessments
- Onsite Facility Touring
- Care Plan Development
- Preventive Healthcare
- Customer Service Experience
- Inbound Customer Service
- Call Center Environment
- Follow-Up
- Verbal And Written Communication
- Resolving Complex Issues
Timeline
Froster Care
Residential Services, Inc.
03.2022 - Current
PSE Clerk
United States Post Office
10.2021 - 03.2022
Customer Services Rep 2
Charter Spectrum
02.2017 - 02.2021
Health Home Care Manager
Emmaus Homes
02.2015 - 02.2017
High School Diploma -
Mccluer High School
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