Erica Baker
Manager
Winston Salem,NC
Summary
Passionate business professional with 20+ years of experience seeking to increase profitability, strengthen customer experience and satisfaction for established organization through proven skills in customer service.
Experienced with overseeing deli operations and ensuring exceptional customer service. Utilizes effective inventory management and staff training to optimize workflow and productivity. Strong understanding of food safety regulations and quality control to maintain superior standards.
Overview
28
28
years of professional experience
Work History
Deli Manager
Lowes Foods
12.2022 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Set schedules for 15-30 staff by planning and designating shifts and hours.
Owner
E Baker Catering and Affairs
01.2017 - Current
- Communicated effectively at all times with persons of interest
- Created and submitted event contracts with regard to meal preparations and delivery
- Planned menu with customers to ensure all meals met customer's expectations
- Sourced all ingredients for the planned menu in advance at each event
- Transported meals and associated items to the event venue
- Consulted with customers about any meal or headcount changes prior to the event
- Inspected final arrangements with customers to ensure 100% satisfaction
- Submitted invoices for customers in accordance with company policies and procedures
Owner/Professional Stylist
Studio E Salon
01.2005 - Current
- Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training
- Provided outstanding customer service while continuing to grow business
- Maintained a loyal customer base of over 350 guests
- Responsible for customer satisfaction, client retention and new client recruitment
Assistant Deli Manager
Food Lion
01.2022 - 11.2022
- As Deli Managers, I follow approved procedures for receiving product, price marking, and restocking cases to ensure quality protection, accuracy, and product rotation
- Followed all inventory control procedures to maximize product freshness, quality, turnover, and availability for maximum sales
- Assisted customers and properly merchandised products in display cases and priced correctly according to company standards
- Assumed the responsibility of Deli Manager in their absence
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Set schedules for 10-20 staff by planning and designating shifts and hours.
Global Educator
Paul Mitchell, Worldwide
01.2003 - 01.2007
- Provided leadership to help other professionals ignite their skills and boost their business with new collections and techniques
- Lead -salon classes, interactive workshops and inspiring events to help professionals and teams explore their creative talents and stay motivated
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Chose materials and developed lesson plans to enhance skills for individual students.
Stylist
Lancaster & Co
01.2000 - 01.2003
- Consult with clients on hair needs and styling/color options, recommend hair care services/products, deliver a full range of hair services and assist with salon marketing and retail merchandising
- Adhere to salon standards for cleanliness and guest service while seeking ways to improve the customer experience and bottom line
- Delivered quality hair services to men and women with an emphasis on the customer's total look
- Provided a premium guest experience at a value price in keeping with business model
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Stylist/Trainer
Van Davis/Aveda Salon
01.1999 - 01.2003
- Provided hair services to an average of 20-30 clients daily
- Built and maintained a client base of 85 regular clients
- Generated $1000 in retail sales and $3500-$4500 in services monthly
- Responsible for in-store advertising as well as personal marketing
- Appointed lead stylist and performed all new hire training
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Customer Service Representative
GMAC Insurance
01.1997 - 01.2000
- At this position I was primarily responsible for customer service inquiries from agents and insureds, along with maintaining and growing a relationship between GMAC Insurance and current policyholders
- Took full ownership of any issue, problem, or error that could potentially impact the policyholder
- Answered phone calls regarding underwriting, marketing, billing, and endorsement inquiries from insured's
- Identified customer needs and works to meet those needs using appropriate customer service skills
- Documented, researched, and resolved insured's issues
- Completed follows-up as needed
- Calculated billing amounts for insured's, analyzed policy transactions and corrected company records to adjust errors or document policy changes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Management - Business Administration
High Point University
High Point, NC01.2002
Cosmetology Instructors - Cosmetology
Carolina Beauty College
Winston-Salem, NC01.1998
Cosmetology - Cosmetology
Vance Granville Community College
Louisburg, NC01.1990
College Preparatory - Diploma
Louisburg High School
Louisburg, NC01.1990
Skills
- Customer service
- Employee supervision
- Inventory management
- Team direction
- Food safety compliance
- Scheduling coordination
- Profit and loss
- Staff management
Timeline
Deli Manager
Lowes Foods
12.2022 - Current
Assistant Deli Manager
Food Lion
01.2022 - 11.2022
Owner
E Baker Catering and Affairs
01.2017 - Current
Owner/Professional Stylist
Studio E Salon
01.2005 - Current
Global Educator
Paul Mitchell, Worldwide
01.2003 - 01.2007
Stylist
Lancaster & Co
01.2000 - 01.2003
Stylist/Trainer
Van Davis/Aveda Salon
01.1999 - 01.2003
Customer Service Representative
GMAC Insurance
01.1997 - 01.2000
Business Management - Business Administration
High Point University
Cosmetology Instructors - Cosmetology
Carolina Beauty College
Cosmetology - Cosmetology
Vance Granville Community College
College Preparatory - Diploma
Louisburg High School
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