Erica Banegas

HILLSIDE VETERINARY ASSOCIATES

12.2016 - Current

Greeted clients and pets upon arrival, offered assistance, and answered questions to build rapport and retention.
Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Responded to telephone, email and in-person inquiries regarding appointments, boarding reservations, and client concerns.
Kept accounts in balance and ran daily reports to verify totals.
Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Managed front desk maintenance of client records and lab data.
Streamlined check-in and check-out processes for a smoother client experience.
Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed clients upon arrival.