Erica Banks
Indianapolis,IN
Summary
Reliable and enthusiastic entry-level professional with strong organizational skills, a willingness to learn, and the ability to adapt quickly in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Material Handler
Epson America INC.
Plainfield, IN
06.2022 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Assisted in maintaining inventory accuracy through regular cycle counts and data entry.
- Collaborated with team members to ensure timely order fulfillment and shipment processing.
- Implemented safety protocols to reduce workplace hazards and promote a safe working environment.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
Customer Service Representative
Kelly Services
Plainfield, IN
02.2020 - 01.2022
- Maintained accurate records of customer interactions using CRM systems to support data-driven decision-making.
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Handled escalated customer complaints, employing problem-solving skills to achieve satisfactory outcomes for clients.
- Conducted regular follow-ups with customers post-interaction to ensure continued satisfaction and loyalty.
- Implemented feedback mechanisms from customers, contributing to ongoing improvements in service delivery standards.
- Monitored service metrics and identified trends, providing insights that informed strategic adjustments in customer engagement strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
DCS (Direct Care Staff)
Damar Services Inc.
6067 Decatur Blvd
12.2010 - 03.2020
- Facilitated daily living activities, promoting independence and personal choice among clients.
- Monitored client progress and documented observations to inform care decisions and adjustments.
- Developed engaging recreational activities that encouraged social interaction and skill development.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Assisted in implementing individualized care plans, ensuring alignment with each client's goals.
- Provided compassionate support to individuals with diverse needs, enhancing overall well-being.
Home Base Caseworker
H.O.P.E. Counseling & Associates LLC
Greenwood, IN
01.2017 - 01.2020
- Facilitated client intake processes, ensuring accurate documentation and data entry.
- Assisted in developing individualized treatment plans based on client assessments.
- Collaborated with multidisciplinary teams to coordinate client services and support options.
- Monitored client progress, adjusting interventions as necessary to meet changing needs.
Education
Bachelor of Science - Criminal Justice
Indiana University Northwest
3400 Broadway, Gary IN, 4640806-2009
Timeline
Material Handler
Epson America INC.
06.2022 - Current
Customer Service Representative
Kelly Services
02.2020 - 01.2022
Home Base Caseworker
H.O.P.E. Counseling & Associates LLC
01.2017 - 01.2020
DCS (Direct Care Staff)
Damar Services Inc.
12.2010 - 03.2020
Bachelor of Science - Criminal Justice
Indiana University Northwest