Erica Bannister
Allendale,Ml
Summary
Results-driven Project Manager with 19 years of experience in driving continuous improvements across project planning and implementation phases. Proven track record in establishing high standards, mentoring teams, and exceeding client expectations. Expertise in strategic planning, risk management, and stakeholder communication has led to successful project completions, enhanced efficiency, and substantial cost savings. Committed to fostering innovation that supports organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager Construction
Three Sixty Inc.
Grand Rapids, Ml
09.2021 - Current
- Performance Improvements.
- Workforce Training
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Prepare cost estimates for projects of varying sizes
- Generate and track change orders and other contractual modifications affecting budget and schedule
- Identify needs and coordinate resource allocation to deliver quality standards on time and within budget
- Determine project staffing needs and lead resource management
- Draft project construction schedule and update as job progresses
- Built and established strong partnerships with teams, vendors and contractors
- Complied with local, state, and federal laws, and established organizational standards.
- Organized and maintained records to facilitate employee records.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Maintain bargaining agreement audits, and monthly/weekly reporting.
- Established an International Agreement with the Carpenters Union
- Provide excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Train new employees on systems and processes
- Maintain all insurance and Workers Compensation claims
- Maintain Daily reports in Buildertrend, Procore, dynamics and Smartsheets for project reporting to customers
- Prepared cost estimates for projects of varying sizes.
- Collaborate with project personnel to identify and resolve problems.
- Generate and track change orders and other contractual modifications affecting budget and schedule.
- Managed multiple projects with competing deadlines simultaneously.
- Instrumental in projects such as Celebration Cinema remodels, OSU Schottenstein Arena, MSU Spartan Stadium Huntington Club the JMA Wireless Dome and many churches, schools and theatres.
V.P. of Operations and Business Development
Gym Tek Inc.
Fallbrook, CA
11.2014 - 10.2019
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Managed national installations with multiple crews.
- Provide quotations for all projects.
- Completed quarterly reports to include findings by conducting site visits and subsequent report generation.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Coded and entered daily invoices with in-house accounting software.
- Managed the office budget to handle inventory, postage, and vendor services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Administered payroll and maintained proper documentation of employee personnel files.
- Handled scheduling, and managed timely and effective allocation of resources and calendars.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Prepared cost estimates for projects of varying sizes.
- Determined project staffing needs and led resource management.
- Implemented successful business strategies to increase revenue and target new markets.
- Facilitated new business opportunities
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Ensured compliance with applicable laws and regulations related to operations.
- Managed workforce development programs by evaluating, interpreting, and enforcing human resource policies and regulations, and developing the company's handbook.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Supervised daily operations of multi-million dollar divisional operation.
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
- Negotiated contracts with vendors, suppliers, and service providers.
- Instrumental in the Atlanta Falcons Stadium, MN Vikings, and Los Angeles Memorial Coliseum and The Borgata Hotel Casino
Installation Manager
Irwin Seating Company
Grand Rapids, MI
06.2006 - 10.2014
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to their concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning, or performance monitoring.
- Resolved labor, design, and tool issues during construction projects.
- Collaborated closely with other departments such as engineering, sales, procurement. when necessary.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Oversaw training sessions for customers on proper use of new systems after completion of installs.
- Completed investigations into complaints, incidents and accidents at work sites.
- Developed comprehensive reports outlining various aspects of installation processes such as cost estimates, labor hours required.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Developed manpower schedules and assignments to maintain project schedules.
- Instrumental in the completion of the following projects: New York Yankees, New York Mets, Target Field, Marquee Cinemas, and many small churches, theatres, and schools.
Education
Bachelor of Arts - Business Management
Davenport University
Grand Rapids, MI05-2007
Skills
- Workforce training
- Project Execution
- Efficiency Enhancement
- Cross-Functional Collaboration
- Cost Allocation Planning
- Project Monitoring
- Coaching and mentoring
- Workplace Safety Procedures
- Workplace Safety Oversight
- Customer Service Excellence
- Project management
- Verbal and written communication
- Project estimation and bidding
- Planning and scheduling
- Staff training and motivation
- Vendor sourcing
- Contract management
Certification
- Certified Notary
Affiliations
- Pickleball
- Reading
- Sports mom
Accomplishments
- Irwin Seating Company's YMCA
Timeline
Project Manager Construction
Three Sixty Inc.
09.2021 - Current
V.P. of Operations and Business Development
Gym Tek Inc.
11.2014 - 10.2019
Installation Manager
Irwin Seating Company
06.2006 - 10.2014
Bachelor of Arts - Business Management
Davenport University
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