Erica Barbosa
Carrollton,TX
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
22
22
years of professional experience
Work History
Office Manager
Beats Cardiology
01.2022 - 12.2025
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented administrative procedures to enhance office efficiency.
- Coordinated schedules, meetings, and communications for medical staff and patients.
- Streamlined patient intake processes, improving overall patient experience and satisfaction.
- Utilized electronic health record (EHR) systems to maintain up-to-date patient information and insurance details.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Medical Receptionist
Advanced Heart Care
10.2018 - 01.2022
- Managed patient scheduling to optimize workflow and reduce wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated insurance verification processes to minimize billing discrepancies and improve efficiency.
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Managed multi-line phone system and pleasantly greeted patients.
Check Out Receptionist
Advanced Women's Healthcare
01.2018 - 05.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained accurate records of incoming calls and messages for effective follow-up.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved client issues promptly, enhancing overall satisfaction and retention rates.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Medical Front Desk Receptionist
MacArthur Medical Center
02.2017 - 01.2018
- Administered emergency medical care in high-stress environments, ensuring patient stabilization and safety.
- Collaborated with multidisciplinary teams to coordinate patient treatment plans and enhance care delivery.
- Conducted thorough assessments to determine patient needs and provide appropriate interventions promptly.
- Coordinated insurance verification processes to ensure accurate patient billing.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Front Desk Receptionist
Advanced Heart Care
02.2014 - 12.2016
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointments and scheduled meetings for staff and guests efficiently.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Developed standard operating procedures for reception tasks, enhancing consistency in service delivery.
- Led initiatives to streamline administrative workflows, reducing response times for internal requests.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Coordinator
Apple Construction Services
09.2005 - 01.2014
- Coordinated project schedules, ensuring timely completion of tasks and alignment with client expectations.
- Oversaw vendor relationships, negotiating contracts to achieve favorable terms while maintaining service quality levels.
- Developed project documentation and reports, ensuring accuracy and thoroughness in tracking progress against goals.
- Facilitated communication between teams, enhancing collaboration on construction projects and resolving issues swiftly.
- Coordinated scheduling and logistics for team events and meetings.
- Streamlined communication between departments to enhance collaboration.
Data Entry Clerk
Hope Oncology
03.2004 - 07.2005
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Streamlined data entry processes for increased efficiency and accuracy.
- Assisted in developing data management procedures for efficiency.
- Monitored data integrity and resolved discrepancies proactively.
- Trained new staff on data entry systems and best practices.
- Collaborated with team members to streamline data entry processes.
- Organized, sorted, and checked input data against original documents.
Education
GED -
Skills
- Administrative oversight
- Office management
- Detail-oriented data management
- Customer service expertise
- Payroll management
- Insurance verification expertise
- HIPAA compliance
- Data entry and review
- Insurance billing
- Electronic medical records
System Knowledge
- ECW
- Epic
- Phreesiea
- CoverMyMeds
- StudyCast
Timeline
Office Manager
Beats Cardiology
01.2022 - 12.2025
Medical Receptionist
Advanced Heart Care
10.2018 - 01.2022
Check Out Receptionist
Advanced Women's Healthcare
01.2018 - 05.2018
Medical Front Desk Receptionist
MacArthur Medical Center
02.2017 - 01.2018
Medical Front Desk Receptionist
Advanced Heart Care
02.2014 - 12.2016
Coordinator
Apple Construction Services
09.2005 - 01.2014
Data Entry Clerk
Hope Oncology
03.2004 - 07.2005