Erica Barley
Glouster,OH
Summary
Results driven professional with extensive experience in recruitment, onboarding, perofrmance evaluations. Successfully lead hiring initiatives and staff training for over 150 team members, fostering high service standards and exceptional employee engagement in a fast paced event environment.
Overview
4
4
years of professional experience
Work History
Employee Development and Recruitment Manager
Milo's Catering
01.2025 - Current
- Conducted candidate interviews and evaluations to ensure alignment with organizational culture.
- Collaborated with department heads to identify staffing needs and role requirements.
- Utilized applicant tracking systems to streamline the recruitment process and improve efficiency.
- Created job postings and managed advertising across multiple platforms to enhance visibility.
- Provided support in organizing recruitment events to promote employer brand within the community.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Oversee recruitment, training and development for a team of 150+ professional banquet servers and bartenders, ensuring high service standards and employee retention.
- Manage six Event Coordinators, assign them to events, training and scheduling.
- Devised hiring and recruitment policies for 150+employees and in charge of onboarding.
Staffing Manager
Milo's Catering
08.2023 - Current
- Coordinated recruitment processes to identify qualified candidates for various positions.
- Assisted in developing job descriptions and posting them on multiple job boards.
- Conducted initial screenings of resumes to shortlist candidates for interviews.
- Scheduled interviews and communicated with candidates regarding their application status.
- Supported onboarding process by preparing new hire documentation and orientation materials.
- Provided administrative support during recruitment events and job fairs to attract talent.
- Reviewed applications and resumes to support hiring activities.
- Payroll
- Improved team productivity with implementation of structured training program for new hires, focusing on industry standards and company policies.
- Devised hiring and recruitment policies for 159+-employee company.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Corporate Sales Manager
Milo's Catering
04.2023 - Current
- Built and maintained strong client relationships through effective communication and personalized service.
- Collaborated with cross-functional teams to enhance service offerings and streamline operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
Event Coordinator
Milo's Catering
01.2022 - Current
- Coordinated logistics for various events, ensuring seamless execution and adherence to timelines.
- Developed and maintained relationships with vendors, enhancing service delivery and event quality.
- Managed event budgets, tracking expenses to ensure financial efficiency and accountability.
- Created detailed event plans, outlining objectives, schedules, and key responsibilities for team members.
- Trained junior staff on event coordination best practices, fostering a collaborative team environment.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
Banquet Captain
Milo's Catering
09.2021 - Current
- Supervised banquet staff to ensure exceptional service and adherence to event standards.
- Coordinated logistics for multiple events, optimizing timing and resource allocation.
- Trained new team members on service protocols and company policies, enhancing performance consistency.
- Developed and implemented strategies to improve guest satisfaction through attentive service delivery.
- Resolved guest inquiries and concerns promptly, maintaining positive relationships and reinforcing brand loyalty.
Skills
- Recruitment Strategies
- Onboarding Processes
- Payroll
- Performance Evaluations
- Staff Training
- Talent Acquisitions
- Event Logistics