Summary
Overview
Work History
Education
Skills
Timeline
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Erica Barnes

Business Management
Tampa,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

3
3
years of professional experience

Work History

Store Manager

PacSun-Pacific Sunwear
01.2024 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coordinated Visual Merchandising projects according to company visual updates

Merchandise Coordinator

Marshalls
04.2023 - 01.2024
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Educated employees on new merchandise during seasonal workshops.
  • Educated and trained staff
  • Sold 10 Reward Credit Cards in the duration of 1 shift

Personal Assistant

Triangle Door
03.2022 - 01.2023
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Overall, assisted with day to day tasks which included the following : vlogging/content creation, managing household assignment, and assisting with family needs

General Manager

Amazing Daisies Cleaning Co.
06.2021 - 01.2022
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Arts - Business Management And Journalism

St. Petersburg College St Pete
Clearwater, FL
05.2001 -

High School Diploma -

Wakefield Highschool
Raleigh, NC
05.2001 -

Skills

  • Operations Management
  • Customer Service Management
  • Promotional planning
  • Team Development
  • Hourly shift management
  • Team leadership and coaching
  • Recruitment and hiring
  • Bank deposit procedures
  • Inventory Control
  • Loss Prevention Procedures
  • Operations
  • Advertising and marketing

Timeline

Store Manager

PacSun-Pacific Sunwear
01.2024 - Current

Merchandise Coordinator

Marshalls
04.2023 - 01.2024

Personal Assistant

Triangle Door
03.2022 - 01.2023

General Manager

Amazing Daisies Cleaning Co.
06.2021 - 01.2022

Bachelor of Arts - Business Management And Journalism

St. Petersburg College St Pete
05.2001 -

High School Diploma -

Wakefield Highschool
05.2001 -

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Erica BarnesBusiness Management