Erica Bautista
Watsonville,CA
Summary
Compassionate Community Health Worker with [Number] years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Community Health Worker
Salud Para La Gente
09.2022 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Behavioral Health Coordinator
Salud Para La Gente
04.2019 - 08.2022
- Contributed to the development of organizational policies related to behavioral health services that aligned with state regulations and accreditation standards.
- Reduced hospital readmission rates through effective case management and timely follow-up appointments for patients.
- Enhanced patient care by implementing evidence-based behavioral health interventions and coordinating with multidisciplinary teams.
- Maintained accurate documentation of client progress, assessments, interventions, and discharge planning in electronic health records system.
- Assisted clients with navigating complex healthcare systems, advocating for their needs and ensuring access to appropriate services.
- Enhanced client engagement in treatment by establishing rapport and prioritizing a strength-based approach to care.
Receptionist
Salud Para La Gente
02.1997 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
El Camino High School
06.1987
Skills
- Organized and detail-oriented
- Schedule Management
- Health Education
- HIPAA Guidelines
Timeline
Community Health Worker
Salud Para La Gente
09.2022 - Current
Behavioral Health Coordinator
Salud Para La Gente
04.2019 - 08.2022
Receptionist
Salud Para La Gente
02.1997 - 03.2016
El Camino High School
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