Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Interests
Timeline
Generic

Erica Belizaire

Randolph,MA

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
01.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Manager

CVS
10.2020 - 03.2023
  • Managed 4 to 6 team members per shift
  • Handled scheduling, time sheets, and daily emails
  • Checked customer reviews and satisfaction ratings to implement changes
  • Opened and closed the store
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Supervisor

Securitas
09.2020 - 12.2022
  • Managed the floor and 5 other team members per shift
  • Monitored cameras and was in charge of the keys
  • Checked badges and opened and closed gates as needed
  • Communicated with customers, public safety, and local law enforcement
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Representative

Premium Retail Services
02.2019 - 09.2022
  • Maintained visual merchandising in accordance with stores' visual standards
  • Scanned and shipped discontinued products for proper vendor sales
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional, organized, and safe environment for employees and patrons.

Phone Representative

Lowell Community Health
01.2020 - 01.2022
  • Answered an average of 50 incoming calls daily
  • Provided information, transferred calls, and took messages as necessary
  • Operated communications systems, such as the telephone, switchboard, intercom, and two-way radio

Supervisor/Manager

Travel Traders Hotel Retail
05.2017 - 08.2020
  • Managed the cash register, daily paperwork and stock-ordered through RF unit
  • Assisted customers
  • Audited and maintained weekly inventory

Supervisor/Cashier

7-Eleven
10.2016 - 05.2019
  • Led a team of 3 employees per shift
  • Closed and opened the store
  • Counted the safe after day and night shifts and made deposit bags
  • Stocked shelves making sure the store was faced
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Education

High School Diploma -

Stone Coast Academy
Miami, FL
01.2017

Skills

  • Coach, lead, and manage a team
  • Problem solving skills, time management, and organization
  • Communication and customer service
  • Ability to provide and receive constructive feedback
  • Interviewing and onboarding

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [10] staff members.
  • Completed manager training program.

Affiliations

  • American Accounting Association

Languages

English
Full Professional

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy helping others and giving back to the community
  • Road Trips
  • Participating in local clean-up initiatives
  • Volunteer Travel

Timeline

Assistant Store Manager

Dollar Tree
01.2025 - Current

Manager

CVS
10.2020 - 03.2023

Supervisor

Securitas
09.2020 - 12.2022

Phone Representative

Lowell Community Health
01.2020 - 01.2022

Customer Service Representative

Premium Retail Services
02.2019 - 09.2022

Supervisor/Manager

Travel Traders Hotel Retail
05.2017 - 08.2020

Supervisor/Cashier

7-Eleven
10.2016 - 05.2019

High School Diploma -

Stone Coast Academy

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Erica Belizaire