Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Bell

Detroit,MI

Summary

Dedicated healthcare professional with over 20 years of experience in clinical care and customer service. Known for building strong relationships with patients, adapting to diverse personalities, and maintaining professionalism in fast-paced environments. Passionate about learning new skills, refreshing knowledge, and contributing to team success. Proven ability to balance technical precision with compassionate care, making patients feel seen, heard, and safe.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Healthcare Provider

Henry Ford Health
Detroit, MI
12.2022 - Current
  • Provide high-quality care to patients on the oncology and hematology unit, supporting individuals undergoing chemotherapy, transfusions, and other complex treatments.
  • Work closely with nurses, physicians, and interdisciplinary teams to manage care plans and respond quickly to clinical changes.
  • Perform phlebotomy, EKGs, vitals, blood sugar checks, and nutritional intake monitoring.
  • Use Epic Electronic Health Records (EHR) daily to chart vital signs, patient observations, and lab data, ensuring accurate documentation that supports clinical decision-making and continuity of care.
  • Trained all new CNAs on clinical procedures, patient-centered care, and Epic charting workflows.
  • Trusted to assist with rapid response cases, maintaining calm under pressure in a high-acuity unit.
  • Recognized with multiple 'Great CNA' awards for professionalism, empathy, and reliability.
  • Known for clear communication, thorough documentation, and compassionate support to patients and families facing serious diagnoses.

Medical Assistant / Phlebotomist

Internal Medicine & Family Health Clinic
Commerce Township
08.2015 - 12.2022
  • Provided clinical care and administrative support in a privately owned family health clinic serving patients of all ages.
  • Worked closely with physicians to deliver high-quality, patient-centered care and ensure accurate documentation in Epic EHR.
  • Played a key role throughout the COVID-19 pandemic, performing frontline duties such as COVID testing, EKGs, urinalysis, blood, and stool analysis, and administering immunizations.
  • Performed IV drips, vitamin infusions, and intramuscular injections, including amino acid blends and magnesium therapies.
  • Conducted phlebotomy procedures, blood transfers, and diagnostic lab testing with precision and care.
  • Managed patient flow by checking vitals, rooming patients, and preparing for provider evaluations.
  • Handled appointment scheduling, front desk communication, and payment processing.
  • Proficient in Epic, Ethomas, and Athena EHR, with strong documentation and workflow accuracy.
  • Adapted to integrative treatments like ozone therapy, UBI, and foot detox services.
  • Frequently trained new medical assistants and support staff on clinic workflows, EHR use, and patient care procedures.
  • Trusted by physicians and clinic leadership to support daily operations and provide consistency during high-volume periods, especially during the pandemic.

Certified Nursing Assistant

DOMEL INC.
02.2000 - 06.2015
  • Worked closely with patients and their families to develop personalized care plans for adults and teenagers, enhancing my communication and interpersonal skills.
  • Provided extensive in-home care under physician guidance, including wound care, feeding tube support, physical therapy assistance, catheter care, and mobility assistance.
  • Monitored and recorded vital signs, administered medications, and taught clients independent living skills.
  • Assisted with daily hygiene, household tasks, and meal preparation.
  • Scheduled and accompanied patients to medical appointments and coordinated therapeutic activities outside the home.
  • Maintained accurate documentation of patient behaviors and care activities, handled faxing and filing, and ensured all records were up to date.
  • Completed annual training in First Aid, CPR, Basic Life Support (BLS), and Recipient Rights.
  • Although I did not hold a formal management title, I was consistently trusted by leadership to oversee day-to-day operations and support staff when supervisors were unavailable.
  • I coordinated team schedules, trained new caregivers, resolved staff and client concerns, and ensured the smooth flow of daily care routines.
  • My ability to lead with empathy while maintaining high standards of care contributed to a positive and collaborative work environment.
  • Recognized for dependability, compassion, and strong communication with both patients and care teams.

Education

Associate of science - Healthcare Management

Penn Foster Career School
Scranton, PA
01-2025

High school diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Leadership
  • Team collaboration
  • Interpersonal skills
  • Patient communication
  • Epic EHR
  • Athena EHR
  • Ethomas EHR
  • Medication handling
  • Medication dispensing
  • Documentation
  • Charting
  • Medical terminology
  • Detail-oriented
  • Well-organized
  • Highly motivated
  • Onboarding
  • Training
  • Diagnostic testing
  • Phlebotomy

Certification

  • Medication Administration
  • DCW
  • CNA
  • Patient Care Technician
  • Medical Assistant
  • Electrocardiograph Technician
  • BLS, CPR

Timeline

Healthcare Provider

Henry Ford Health
12.2022 - Current

Medical Assistant / Phlebotomist

Internal Medicine & Family Health Clinic
08.2015 - 12.2022

Certified Nursing Assistant

DOMEL INC.
02.2000 - 06.2015

Associate of science - Healthcare Management

Penn Foster Career School

High school diploma -

Penn Foster Career School
Erica Bell