Summary
Overview
Work History
Education
Skills
Timeline
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Erica Benson

Lowell,AR

Summary

Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

8
8
years of professional experience

Work History

Senior Office Administrator

FedEx Ground
09.2017 - Current
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated with all teammates daily to ensure they could do their jobs with ease. (everything is repaired, all items needed to efficiently work were readily available)
  • Maintained electronic and paper filing systems for easy retrieval of information for teammates.
  • Interacted with customers by phone, email, or in-person to provide information and worked with several contractors in over to provide solutions to customers daily.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Organized, facilitated and participated in community service efforts.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Daily engagement with employees to improve overall job satisfaction and to overtime help create tools that make signing up for benefits more streamlined to help decrease turnover rates and make others feel welcomed!

Package Handler

FedEx Ground
11.2015 - 09.2017
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked with the team daily to reach company goals
  • Engaged with drivers and contractors to ensure quality loads each day
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Education

Bachelors of Business - General Business: Leadership, Marketing, Logistics

University Of Arkansas
Fayetteville Arkansas
12.2023

Associate of Science - Science of Business

NorthWest Arkansas Community College
Bentonville, AR
05.2018

Skills

  • Time Management
  • Office Management
  • Collaboration
  • Leadership
  • Conflict Resolution
  • Problem-solving
  • Persuasion and influencing skills
  • Planning
  • Rapport-building and listening skills
  • Documentation
  • Workforce Management
  • Interoffice Correspondence

Timeline

Senior Office Administrator

FedEx Ground
09.2017 - Current

Package Handler

FedEx Ground
11.2015 - 09.2017

Bachelors of Business - General Business: Leadership, Marketing, Logistics

University Of Arkansas

Associate of Science - Science of Business

NorthWest Arkansas Community College

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Erica Benson