Erica Bergeron
Westfield,MA
Summary
Accomplished professional with a proven track record at The LEGO Group, specializing in administrative support and customer relations enhancement. Demonstrates expertise in utilizing Salesforce and SAP for optimizing workflows while ensuring compliance with financial protocols. Adept at verbal communication, performance monitoring, and managing complex data systems, fostering collaborative team environments. Committed to driving operational excellence while pursuing continuous professional growth in a dynamic business setting.
Overview
17
17
years of professional experience
Work History
GLOBAL OPERATIONS SUPPORT ADMINISTRATOR
The LEGO Group
Enfield, CT
10.2023 - Current
- Conducted comprehensive analysis of customer billing accounts.
- Adhered to established policies and procedures for handling escalation cases.
- Partnered with fraud-prevention specialists to enhance security measures.
- Utilized sales management systems in Salesforce, SAP, Excel, Adyen, and PayPal.
- Ensured adherence to pricing protocols by members of the consumer services team.
- Managed sensitive financial and customer data, ensuring compliance with EU regulations and GDPR.
- Proactively identified inventory reporting and pricing errors to ensure order fulfillment.
- Represented the LEGO Group when communicating with warehousing and shipping partners.
- Managed operations of the LEGO Insiders rewards program
CUSTOMER SERVICE/ TEAM LEADER ASSISTANT/ LEVEL2
The LEGO Group
Enfield, CT
04.2008 - 10.2023
- Developed and maintained positive customer relations.
- Employed critical thinking and problem-solving skills to creatively solve consumers' needs.
- Sustained comprehensive understanding of diverse product categories, including new and obsolete items.
- Executed tasks utilizing tools like Salesforce, SAP, and Crowdtwist for seamless workflow management.
- Promoted beneficial practices and mitigated unfavorable ones.
- Examined calls to ensure alignment with defined benchmarks.
- Oversee customer escalations and safety cases.
- Evaluated team effectiveness to optimize performance.
Education
Associate of Science - Biology With A Concentration in Pre Med
Bay Path University
Longmeadow, MA06-2014
High School Diploma -
Easthampton High School
Easthampton, MA06-2004
Skills
- Administrative support
- Verbal and written communication
- Performance monitoring
- Workflow optimization
Timeline
GLOBAL OPERATIONS SUPPORT ADMINISTRATOR
The LEGO Group
10.2023 - Current
CUSTOMER SERVICE/ TEAM LEADER ASSISTANT/ LEVEL2
The LEGO Group
04.2008 - 10.2023
Associate of Science - Biology With A Concentration in Pre Med
Bay Path University
High School Diploma -
Easthampton High School
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