Erica Bernstein
Marlboro,NJ
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly organized and efficient with experience in managing patient care . Skilled in communication, compassion and empathy .
Overview
14
14
years of professional experience
Work History
Receptionist /Business Owner
Dylan Gray Auto Repair
Ocean Township , NJ
05.2020 - Current
- Greeted and directed all visitors, clients, and customers in a professional manner
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Organized and maintained documents, files and records.
- Organized and scheduled meetings for staff members and external stakeholders.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Aesthetician
Monaco Beauty
Eatontown , New Jersey
11.2017 - 10.2020
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Greeted clients upon arrival to spa and provided information about services offered.
- Educated clients on proper skin care techniques according to individual needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Attended continuing education courses related to esthetics industry advancements.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Built positive client relationships and guided clients through treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Meticulously maintained spa appearance and cleanliness.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Home Health Care Receptionist
Advantage Home Health Care Services
Ft. Lauderdale , FL
10.2013 - 10.2017
- Developed and implemented policies and procedures for home health care services.
- Provided assessment, monitoring, planning, implementation and evaluation of patient care plans.
- Assisted in the coordination of community resources to meet patients' needs.
- Ensured compliance with local, state and federal regulations related to home health care services.
- Participated in professional development activities to stay abreast of changes in the field of home health care management.
- Monitored patient progress to determine if goals are being met or need adjustment.
- Maintained accurate documentation regarding all aspects of patient care including assessments, treatments, medications and progress notes.
- Coordinated scheduling for staff members based on individual patient needs.
- Maintained inventory levels for necessary medical supplies and equipment.
- Provided emotional support to family members during difficult times.
- Resolved conflicts between staff members by utilizing problem solving techniques.
- Advised families on appropriate home safety measures that can help prevent accidents or injuries.
- Performed administrative duties such as budgeting, payroll processing, billing and coding.
- Oversaw recruitment, hiring, and orientation of new home care personnel.
- Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
- Monitored and evaluated staff performance, providing feedback and coaching for development.
- Developed and maintained strong relationships with community resources to support clients' needs.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Managed client and family communications, providing updates and addressing concerns promptly.
- Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
- Explained policies, procedures and services to patients.
Yoga Instructor
New York Sports Club
Matawan , New Jersey
06.2010 - 10.2014
- Provided individualized yoga instruction to clients of all ages and skill levels.
- Developed a variety of classes based on the needs of the participants.
- Led group classes, workshops, seminars, and retreats for up to 50 students at a time.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Demonstrated postures using correct body mechanics and anatomical terminology.
- Incorporated hands-on adjustments into classes when appropriate.
- Monitored class progression to ensure safety standards were met.
- Encouraged students to challenge themselves while maintaining safe boundaries.
- Instructed private sessions for individuals looking for personalized attention or rehabilitation from injury and illness.
- Maintained accurate records of student attendance, contact information, health history forms.
- Educated participants about anatomy, physiology, philosophy and lifestyle related topics.
- Prepared written material such as newsletters or brochures to promote awareness of yoga benefits.
- Organized events such as charity fundraisers or community outreach activities.
- Improved health and well-being of class participants by instructing on healthy lifestyles, food choices, proper movement and posture.
Education
Cosmetology Education
05-2011
Yoga Therapy And Teacher Training
01-2011
Some College (No Degree) -
Skills
- Office Management
- Scheduling
- Administrative Support
- Professional Demeanor
- Office supply inventory control
- Meticulous and organized
- Verbal and written communication
- Multitasking and prioritization
- Calm Demeanor
- Time Management
- Customer/Client relations
- Scheduling appointments
- Organization skills
- Positive and professional
- Customer and client relations
- Professional and polished presentation
- Team player
Timeline
Receptionist /Business Owner - Dylan Gray Auto Repair
05.2020 - Current
Aesthetician - Monaco Beauty
11.2017 - 10.2020
Home Health Care Receptionist - Advantage Home Health Care Services
10.2013 - 10.2017
Yoga Instructor - New York Sports Club
06.2010 - 10.2014
Cosmetology - , Cosmetology Education
Tula Yoga - , Yoga Therapy And Teacher Training
Brookdale Community College - Some College (No Degree),
Similar Profiles
Jacqueline RuleJacqueline Rule
Car Detailer at Gray Daniels Auto FamilyCar Detailer at Gray Daniels Auto Family
Pablino Bingcola DegayPablino Bingcola Degay
Welding Fabricator at Jovanson Auto Supply and Auto Repair ShopWelding Fabricator at Jovanson Auto Supply and Auto Repair Shop
Ashly Monique TorresAshly Monique Torres
Manager Generalist at Quality Auto Electric & Complete Auto RepairManager Generalist at Quality Auto Electric & Complete Auto Repair