Erica Berube
Sandown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
Goodhue Boat Company
02.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Improved safety standards by conducting regular inspections and enforcing strict compliance with regulations.
- Maintained accurate records of all fleet activities, ensuring full compliance with regulatory requirements and aiding in decision-making processes.
- Established efficient emergency response procedures, enhancing crew preparedness for handling critical situations on the water.
General Manager
Petco Animal Supplies Stores Inc.
11.2019 - 02.2021
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Store Manager
Pet Supplies Plus
01.2016 - 11.2019
- Enhanced team collaboration by implementing effective communication strategies and fostering a positive work environment.
- Set clear expectations for tasks and responsibilities, ensuring accountability across the entire team.
- Established performance metrics to track progress towards goals and identify areas needing improvement.
- Implemented safety training programs for employees with in the district.
- Ensured adherence to OSHA regulations with in the district leading to a safer work environment for all employees.
Store Manager
JOANN Fabrics And Crafts
10.2012 - 01.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
District Manager
Hollywood Video
01.2008 - 03.2012
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
Assistant Manager
Lowes Home Improvment
01.2005 - 01.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
BBA - Business Administration And Management
Franklin Pierce University
Rindge, NH05.2003
Skills
- Sales and Marketing
- Verbal and Written Communication
- Customer Relationship Management
- Team Leadership
- Labor Cost Controls
- Profit and Loss Accountability
- Employee Scheduling
- Profit and Loss
- Cross-Functional Team Management
- Staff Training
- Risk Management
- Vendor Negotiations
- Safety Assurance
Timeline
General Manager
Goodhue Boat Company
02.2021 - Current
General Manager
Petco Animal Supplies Stores Inc.
11.2019 - 02.2021
Store Manager
Pet Supplies Plus
01.2016 - 11.2019
Store Manager
JOANN Fabrics And Crafts
10.2012 - 01.2016
District Manager
Hollywood Video
01.2008 - 03.2012
Assistant Manager
Lowes Home Improvment
01.2005 - 01.2008
BBA - Business Administration And Management
Franklin Pierce University
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