Erica Taylor
Arlington,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Analyst Complaint Handling
Olympus Corporation of the Americas
04.2023 - Current
- Review incoming complaints to determine the facts of the case.
- Review any additional information attached to the file or available in ancillary systems data sources
- Owns and monitors complaint from open to close once escalated from inquiry
- Opens assessment, investigation, and requests due diligence
- Determines if investigation is required or Product Technical Investigation (PTI) can be processed
- Codes complaint Medical Device Component, Medical Device Problem, Clinical Signs and Symptoms or Conditions, Health Impact using IMDRF Codes
- Interfaces with Original Equipment Manufacturer (OEM) or Contractual Manufacturing as applicable
- Creates and sends customer letter
- Performs the final quality check of the complaint prior to closure
- Closes complaint after activities are completed
- Re-opens complaint if required
- Perform other duties as assigned
Endoscope Lead
Olympus Corporation of the Americas
01.2019 - 04.2023
- Assign duties to others depending on their individual skills and talents.
- Monitor various metrics including team performance.
- Define and set goals for the team.
Shipping Lead
Olympus Corporation of the Americas
08.2017 - 01.2019
- Prepare items for shipments, supervising employees, ordering supplies, preparing budgets, checking invoices, and implementing safety measures.
- Professionals demonstrate leadership, logistics expertise, communication and interpersonal skills, accuracy, time management, and computer competencies.
Administration Assistant
Renasant Bank Technology Center
09.2011 - 01.2017
- Perform a variety of routine clerical duties such as processing documents and records, extracting and compiling records or data, responding to routine inquiries concerning office/departmental services and procedures, maintaining and monitoring established record keeping, filing and data base systems, and producing forms, letters, record entries and other material.
- Process payroll for multiple large companies on a daily base.
Manager
Little Food Inc
01.2006 - 09.2011
- Ensure that food safety, product preparation, and cleanliness, and inventory control standards are maintained.
- Exceptional customer service is a major component of this position.
Cashier
Sam's Club
06.2009 - 07.2010
- Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.
- Counts money, gives change and issues receipt for funds received.
- Balances cash drawer and receipts; documents discrepancies.
Education
Associate's Degree -
Northeast Community College
Bonneville, MS01.2012
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Shannon High
Shannon, MS01.2008
Skills
- Administrative support specialist
- Payroll and budgeting
- Project planning
- Documentation and control
- Warehouse and fulfillment
- Supply chain and resource management
- Customer-oriented
- Quick learner
- Proficient in cash management
- Strong work ethic
- Food service background
- Conflict resolution techniques
- Time management
- MS Excel
- Analytical thinking
- Microsoft office
Accomplishments
- Responsible for training all new employees to ensure continued quality of customer service.
- Administration.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Customer Service.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Oversee data system for storage and tracking of goods and shipments.
Timeline
Analyst Complaint Handling
Olympus Corporation of the Americas
04.2023 - Current
Endoscope Lead
Olympus Corporation of the Americas
01.2019 - 04.2023
Shipping Lead
Olympus Corporation of the Americas
08.2017 - 01.2019
Administration Assistant
Renasant Bank Technology Center
09.2011 - 01.2017
Cashier
Sam's Club
06.2009 - 07.2010
Manager
Little Food Inc
01.2006 - 09.2011
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Shannon High
Associate's Degree -
Northeast Community College
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