Erica Betz
Cecil, MD,MD
Summary
Detail-oriented Practice Communication Coordinator with 13 years of experience in healthcare, the last year spent in scheduling. Adept at collecting patient information while complying with HIPPA. Skilled at maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Communication Coordinator
Mercy Medical Center
02.2022 - Current
- Answered and managed over 60 incoming calls while recording accurate messages for appropriate staff for vascular, surgical oncology, neurology, and hematology oncology.
- Scheduled new patient and new patient appointments appropriately.
- Scheduled vascular testing based on patient orders.
- Collected and entered patient demographic and insurance data into EPIC to establish patient's medical record.
Patient Care Clerical Technician
University Of Maryland Upper Chesapeake Medical Center
08.2021 - 02.2022
- Answer phones
- Schedule patients
- Prepare patients for procedures.
- Obtain patient vital signs and report any changes to Nurse.
- Obtain patients height and weight upon admission.
- Start IV's and draw labs if ordered.
- Stock rooms and IV start cart
- Clean rooms and prepare rooms for next patient.
Patient Access Representative
Mercy Medical Center
08.2020 - 08.2021
- Collected and entered patient demographic and insurance data into EPIC to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered and fielded calls while maintaining HIPPA.
- Faxed insurances to notify insurance companies of patient's admissions status.
Nursing Support Technician
Mercy Medical Center
12.2014 - 08.2020
- Monitors and documents vital signs, such as blood pressure and pulse
- Responds appropriately to physical, emotional and developmental needs of patients.
- Reports any changes in patients' condition.
- Places IV's and draws blood work to be sent to lab.
- Assists with patient transfer and ambulation.
- Transports patients to other areas of hospital in wheelchairs or stretchers
- Maintains clean, healthy and safe environment.
- Keeps nurses' station stocked.
- Scans documents into EPIC
- Answers phone in timely manner
- Manages and updates online employee schedule.
- Orders office supplies, medical supplies, and water.
Medical Assistant
Patient First
08.2017 - 07.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight
- Notified nurse or provider of any vital signs out of normal range.
- Ordered and obtained lab tests based upon triage assessment and outlined by Patient First's protocol.
- Report significant information and changes in patient condition to nurse or provider
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Patient Care Technician
Johns Hopkins Bayview
10.2010 - 12.2014
- Monitored vital signs, such as blood pressure and pulse
- Maintained accurate records of patient care, condition, progress and concerns
- Tested and recorded blood glucose levels
- Transported patients to testing and procedures
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Performed procedures and uses equipment as delegated by nurse, including blood draws, foley catheter placement or removal and EKGs
- Monitored telemetry patients and report any changes in rhythm or any arrhythmias
Geriatric Nursing Assistant
Genesis Healthcare
09.2008 - 10.2010
- Monitored vital signs, such as blood pressure and pulse
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Assisted with patient transfer and ambulation
- Answered patient calls for care and feeding
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment
- Turned patients who were unable to get out of bed every 2 hours
Cashier/Waitress
Buffalo Wild Wings
08.2007 - 09.2008
- Consistently provided professional, friendly and engaging service
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Bused and reset tables and kept dining room and work areas clean.
- Effectively and efficiently helped customers place carry-out orders over phone or in person.
- Cashed out customers for their carry out orders.
- Greeted customers entering restaurant.
- Helped show customers to their table.
Education
Bachelor of Arts - Healthcare Management
Western Governors University
Salt Lake City, UT05.2024
Associates -
Baltimore City Community College
Baltimore, MDAssociates -
Community College of Baltimore County
Baltimore, MDHigh School Diploma - undefined
Eastern Technical High School
Baltimore, MD2005
Skills
- BLS CPR certified
- Dementia and Alzheimer's knowledge
- Compassionate caregiver
- Telemetry knowledge
- Efficient and reliable team player
- Patient-focused care
- Proficient in documenting using EPIC
Certification
- BLS Certification
- Certified Nurses Aide
- Taken and passed an arrhythmia course
- Taken and passed a Patient Care Technician course
Volunteer Experience
Tears Foundation 11/2019-Present
Nurse Support Technician Council Mercy Medical Center 12/2015-Present
Timeline
Practice Communication Coordinator
Mercy Medical Center
02.2022 - Current
Patient Care Clerical Technician
University Of Maryland Upper Chesapeake Medical Center
08.2021 - 02.2022
Patient Access Representative
Mercy Medical Center
08.2020 - 08.2021
Medical Assistant
Patient First
08.2017 - 07.2019
Nursing Support Technician
Mercy Medical Center
12.2014 - 08.2020
Patient Care Technician
Johns Hopkins Bayview
10.2010 - 12.2014
Geriatric Nursing Assistant
Genesis Healthcare
09.2008 - 10.2010
Cashier/Waitress
Buffalo Wild Wings
08.2007 - 09.2008
Bachelor of Arts - Healthcare Management
Western Governors University
Associates -
Baltimore City Community College
Associates -
Community College of Baltimore County
High School Diploma - undefined
Eastern Technical High School
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