Erica Billington
Clarksville,IA
Summary
Highly-motivated Leader with 15 years of background with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, while developing a high performing team.
Overview
19
19
years of professional experience
Work History
Supervisor of Clinical Operations
Optum
Minneapolis, MN
08.2022 - Current
- Coordinate, supervise a team of up to 17 employees and am accountable for daily/weekly/monthly team performance.
- Manage schedules, adherence, and utilizing reporting to monitor daily operations
- Identify and resolve operational problems using defined process, expertise, and sound business judgement
- Provide coaching and feedback to team members by performing quality audits, weekly meetings, and month one on ones
- Motivate and inspire team members to grow and develop
- Conduct annual performance reviews
- Come up with innovative ways to make the work we do more efficient
- Effectively communicate change and lead employees through the change
- Serve as a resource for others with less experience
- Handle Human Resource process and issues, including timecard, and corrective action and leave management
- Manage recruitment and termination procedures
Care Coordinator
Optum
Minneapolis, MN
08.2020 - 08.2022
- Complete telephonic outreach to DSNP (Dual special needs plan) members using auto dialer and manual dialing
- Educate members on gaps in care and help them in closing those gaps by aiding in scheduling provider appointments
- Assist with members with social determinants of health and link to community resources
- Ensure member has access to PCP (Primary Care Physician) and if not aiding them in making those connections
- Outreach members on caseload consistent with caseload
- Consistently meet metrics, ensuring quality, and performance was met, while keeping schedule adherence
- Act as subject matter expert for other team members
- Manage referral process, and process of incoming and outgoing referrals as well as prior authorizations, intake, notification, and census roles
- Resolve inquiries from members/providers
- Assisting scheduling of Optum at Home Clinical visits for high-risk members
- Attend and collaborate weekly with Clinical team both inside and outside of weekly meetings
Residential Program Supervisor
Lutheran Services of Iowa, LSI
Waverly, IA
11.2010 - 02.2020
- Aid at-risk youth through counseling, providing daily supports and acting as an advocate
- Scheduling of 2 units consisting of 8 staff each
- Attending round tables for youth with Juvenile Court Services, and Department of Human Services and as needed attending court hearings
- Mandt Instructor- teaching staff de-escalation techniques and skills to be able to physically intervene safely if needed
- Mange onboarding/hiring of new staff- maintain the compliance of trainings and staff files
- Managing OSHA (Occupational Safety & Health Admin) certifications, and Fire and Safety protocols
- Managing of State and Quality checks of Units for inspections
- Provided BHIS group sessions (Behavioral Health Intervention) and conducted billing weekly of these services
Personal Care Assistant
Hills and Dales
Dubuque, IA
08.2008 - 11.2010
- Provided personal support (bathing, feeding, support)
- Provided transportation to appointments, and community outings
- Provided implementation of individual program planning
- Behavioral intervention when needed for safety
- Documentation of client progress notes
Restaurant Front of House Manager
Hudsons Classic Bar and Grill
Dubuque, IA
08.2005 - 01.2008
- Managed 10 servers and 2 Supervisors for FOH (Front of House)
- Delegated employee responsibilities, managed the daily productivity and financials
- Supported Supervisors with Scheduling
- Maintained compliance with OSHA and ensuring all incidents documented and reported promptly
- Ensured quality and satisfaction of all customers
Education
Bachelor of Science - Human Services
Walden University
Minneapolis, MN05-2020
Skills
- Creative Problem-Solving
- Organizational Skills
- Mentoring And Coaching
- Staff Development
- Managerial Experience
- Relationship Building
- Optimizing Workflows
- Self-Starter
- Multi-Tasker
- Critical Thinking
- Proficient in all Microsoft Office Applications
Timeline
Supervisor of Clinical Operations
Optum
08.2022 - Current
Care Coordinator
Optum
08.2020 - 08.2022
Residential Program Supervisor
Lutheran Services of Iowa, LSI
11.2010 - 02.2020
Personal Care Assistant
Hills and Dales
08.2008 - 11.2010
Restaurant Front of House Manager
Hudsons Classic Bar and Grill
08.2005 - 01.2008
Bachelor of Science - Human Services
Walden University