Erica Birlew MD
Summary
Knowledgeable, experienced, dedicated, and forward-thinking professional bringing more than 20+ years of experience working for a fast-paced physician practice. Successful at handling payroll administration and patient relations for successful family practice and urgent care. Developed positive rapport with patients and handled marketing activities while successfully forging partnerships with hospitals and specialty practices to extend patient care reach. Well-versed in referral management and handling electronic health records. Established the gold-standard protocols for the area during the COVID-19 Pandemic and maintained a fully functional medical clinic throughout entire pandemic timeframe.
Overview
23
23
years of professional experience
Work History
Physician Practice Manager
Stockton Urgent Care Medical Clinic
01.2017 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 24+ office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assisted with regulatory issues such as compliance.
- Handled job duties for staff members which were unavailable or out of office.
- Developed and maintained electronic record management systems to analyze and process data.
COVID-19 Non-Clinical Advisor
Stockton Urgent Care Medical Clinic
03.2020 - 12.2022
- Created patient communication strategies to disseminate information to impacted family members and acquaintances without violating HIPAA guidelines.
- Developed plans to address PPE shortfalls, maximizing reusability of disposable goods and standardizing sanitization efforts of durable assets.
- Oversaw training procedures for personnel during new equipment introductions, verifying proficiencies before approving staff assignments.
- Monitored employees for compliance with COVID-19 safety techniques.
- Consulted with safety manager to maintain adequate stock levels of disposable PPE products.
- Implemented hand-washing and equipment sanitation protocols for COVID-19 safety.
- Collaborated with compliance officer to design COVID-19 safety measures.
- Inspected workplace for factors related to spread of COVID-19.
- Recommended steps to protect employees and visitors from COVID-19.
- Participated in health promotion campaigns to raise awareness of health issues.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Developed and implemented training classes to educate team members and community residents.
Medical Office Consultant
Stockton Urgent Care Medical Clinic
08.2012 - 08.2018
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Assistant Medical Administrator
Stockton Urgent Care Medical Clinic
06.2000 - 07.2012
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw HR training, coaching, mentoring and staff retention.
- Streamlined workflow.
- Observed all laws, regulations and other applicable obligations.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Reconciled business and creative needs.
- Developed strategic plans and initiatives.
- Executed training programs.
- Translated business priorities into implementable actions.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Served as executive staff liaison to several committees.
- Improved operation procedure between IT provider and end-users.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 24+ employees.
Education
MBA - Health Care Administration
Capella University
Minneapolis, MN07.2024
M.D. - Medicine
Saint James School of Medicine
Anguilla06.2018
Bachelor of Science - Biology
University of The Pacific
Stockton, CA05.2006
Bachelor of Arts - Double Major
University of The Pacific
Stockton, CA05.2000
Skills
- Quality Assurance
- Financial Management
- Team Building
- Credentialing Management
- Electronic Health Records
- Patient Scheduling
- Human Resources Management
- Healthcare Compliance
- Operations Management
- Problem Solving
- Performance Improvement
- Physician Relations
- Medical Billing
- Practice Marketing
- HIPAA Compliance
- Process Improvement
- Time Management
- Budgeting and Forecasting
- Strategic Planning
- Customer Service
- Staff Supervision
- Inventory Management
- Policy Development
- Organizational Skills
- Conflict Resolution
- Resource Allocation
- Contract Negotiation
- Decision Making
- Records Management
- Resource Utilization
- Workflow Management
- Policy and Procedure Development
- Referral Management
- Continuous Improvement
- Medical Personnel Recruitment
- Bookkeeping
- Regulatory Compliance
- Resource Management
- Client Consulting
- Employee Performance
- Payroll Administration
- Schedule Management
- Supplies Ordering
- Strategic Business Planning
- New Hire Training
- Staff Management
- Policy Implementation
- Marketing
- Budget Oversight
- Performance Metrics
- Practice Management
- Employee Work Scheduling
- Policy and Program Development
- Employee Recruitment and Hiring
- Decision-Making
- Critical Thinking
- Budget Development
- Employee Performance Evaluations
- Operating Plans Development
- Financial Operations Oversight
- Employee Training Program
- Risk Management
- Employee Supervision
- Drug Utilization Review
- Personnel Management
Order of the Eastern Star
Order of the Eastern Star: Philanthropic Organization
Timeline
COVID-19 Non-Clinical Advisor
Stockton Urgent Care Medical Clinic
03.2020 - 12.2022
Physician Practice Manager
Stockton Urgent Care Medical Clinic
01.2017 - Current
Medical Office Consultant
Stockton Urgent Care Medical Clinic
08.2012 - 08.2018
Assistant Medical Administrator
Stockton Urgent Care Medical Clinic
06.2000 - 07.2012
MBA - Health Care Administration
Capella University
M.D. - Medicine
Saint James School of Medicine
Bachelor of Science - Biology
University of The Pacific
Bachelor of Arts - Double Major
University of The Pacific
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