Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Blair

Charlotte,NC

Summary

Adaptable professional with 12+ years of experience and a proven knowledge of conflict resolution, customer communications and strategic business planning. Aiming to leverage my skills to successfully fill the customer service role at your company with respect.

Overview

15
15
years of professional experience

Work History

Machine Operator

R R Donelley
Charlotte, NC
01.2024 - 07.2024
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Load raw materials into machines according to specified measurements.
  • Observe machine operations to detect any problems or defects in the finished product.

FunSpot/Ocean Kingdom Arcade

FunSpot Arcade
Charlotte, NC
11.2019 - 01.2023
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Helped with purchases and signed customers up for rewards program.
  • Manage customers transactions without the use of a cash register or calculator.
  • Ability to money quickly and accurately.
  • Maintain a safe and tidy environment for customers and customers.
  • Strong mathematical skills
  • Processed payments promptly for customers to exceed productivity standards.

Lead Customer Service Representative

Circle K
Charlotte, NC
02.2015 - 07.2018
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.

Hospitality Worker

Delware North
Charlotte, NC
10.2016 - 02.2017
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Lead Teacher

Childcare Network
Charlotte, NC
06.2009 - 12.2015
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Organized activities to promote physical, mental and social development of each child.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Worked with teachers to design interactive lessons and increase student success.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Planned and organized variety of activities and field trips to aid mental and physical growth in children.
  • Handled and resolved disciplinary issues according to district protocols.

Education

Childcare Certification - Childcare

Central Piedmont Community College
Charlotte, NC
06.2011

Skills

  • Customer Service
  • Problem Solving
  • Coachable
  • Teamwork and Leadership
  • Time Management
  • Executive Functioning and working Memory
  • Respect
  • Communication
  • Relationship Building
  • Tidy
  • Approachable
  • Equipment Operation
  • Materials Management
  • Equipment monitoring
  • Machine Operator

Timeline

Machine Operator

R R Donelley
01.2024 - 07.2024

FunSpot/Ocean Kingdom Arcade

FunSpot Arcade
11.2019 - 01.2023

Hospitality Worker

Delware North
10.2016 - 02.2017

Lead Customer Service Representative

Circle K
02.2015 - 07.2018

Lead Teacher

Childcare Network
06.2009 - 12.2015

Childcare Certification - Childcare

Central Piedmont Community College

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Erica Blair