Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Professional Development
Timeline
Generic

Erica Blankenbiller

Clovis,CA

Summary

Organized and dependable Operations Manager with a background in Risk Management and Systems Application in Construction Industry. Strong corporate level officers and senior management personnel support with demonstrated expertise in financial and operational leadership. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager - ERP Implementation

Elite Team Offices, Inc
01.2023 - Current
  • Facilitated successful data migration from legacy system, Sage 300CRE to new ERP platform Acumatica, in less than 1 year and within budget, maintaining data integrity throughout the transition period.
  • Mitigated risks throughout the implementation process by proactively addressing potential issues and implementing contingency plans as needed.
  • Managed communications between client teams and software vendors, facilitating timely resolution of technical issues encountered during implementation projects.
  • Collaborated with stakeholders to define clear objectives and establish realistic project timelines, ensuring alignment with overall business goals.
  • Spearheaded cross-functional collaboration efforts, leading to streamlined communication channels during complex implementation projects.
  • Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
  • Coordinated data conversion with internal and customer resources.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Comanaged Integration of systems, BossLM, Acumatica, and Workforce Go!
  • Provided ongoing support for end-users after go-live, troubleshooting issues and delivering post-implementation enhancements as necessary.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Paraeducator, Special Education

Fresno County Superintendent Of Schools
08.2022 - 01.2023
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Worked with students to promote learning and pro-social development.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Understood and acclimated to teacher's routine to provide classroom coverage.

Operations, Risk Management, and Human Resources

Elite Team Offices, Inc.
08.2016 - 07.2022
  • Identify and secure insurable risks and risk mitigation opportunities
  • Monitor and coordinate risk management activities for Chief Financial Officer
  • Oversee all aspects of contract review relating to verbiage, insurance, and bonds
  • Conduct risk analyses to recognize gaps in exposure
  • Enroll and track Owner Controlled Insurance Program (OCIP) certificates and expirations
  • Direct and manage all functions regarding preparing RFPs and prime bid packages for all business units
  • Lead processing and negotiation of auto, general liability, and inland marine claims during transitionary period to new VP of finance and accounting
  • Guide and instruct administrative assistant in various day-to-day operations, including management of outsourced IT department, prequalification's, contract review, certificates of insurance, and preliminary notices
  • Verify authenticity of documents while serving as a notary public
  • Improved interdepartmental communication and accountability functions reduced the average lag time by approximately 90%
  • Developed, analyzed, and executed an average of 100 subcontracts and contracts yearly
  • Managed and completed an ad-hoc project valued at $1.2M by liaising with the CEO.

Recycling Coordinator – Major Accounts

Caglia Environment
12.2014 - 08.2016
  • Provided administrative and customer service support for the company's environmental operations department
  • Coordinated and supported various activities related to pre-bid packages and bid documents (RFPs)
  • Ensured successful and on-time attainment of multiple key objectives while acting as a liaison among customer service, operations, and accounting departments
  • Led successful communications with customers to assist in eliminating materials contaminating recycling waste
  • Designed and provided customer relations and functions collection schedule for four commercial properties
  • Delivered exceptional customer service by addressing queries and resolving complex issues in the most effective, empathetic, and professional manner
  • Leveraged strong knowledge of solid waste, recycling, construction, and debris regulations to drive enhanced process improvements.

Admission Advisor

Gurnick Academy of Medical Arts
08.2013 - 12.2014
  • Delivered information to prospective students, staff, and the public regarding admissions, enrollment, and other student services areas
  • Ensured campuses adhered to accrediting and governmental agency requirements while performing as a member of the internal auditing committee, PRCC
  • Conducted pre-enrollment workshops with a team of 15+ members weekly to provide information and customer service assistance to prospective students
  • Led the creation and execution of robust and innovative strategies for student progression.

Education

B.A. in Education - Special Education and Elementary Education (Dual Licensure) -

Western Governors University
Salt Lake City, Utah
01.2024

B.S. in Public Health – Community Health and Education -

California State University Fresno
Fresno, CA
01.2012

Skills

  • Cross-Functional Collaboration
  • Complex Problem Resolution
  • Project Management
  • ERP Application (Acumatica, Workforce Go!)
  • Information Technology Knowledge
  • Risk Management: GL, Auto & IM Claims
  • Vendor Relationship Management
  • Contract Administration

Accomplishments

  • Successfully Co-managed ERP Implementation and Integration of Accounting, Service Management and HR/ PR software in less than 1 year for 200 million dollar company.
  • Served as Project Engineer and completed an ad-hoc project valued at $1.2M by liaising with the CEO.

Certification

Certificate of Clearance

Professional Development

  • 30-Day Sub Permit (2022)
  • Dale Carnegie Course (2022)
  • Seven Habits of Highly Effective People Course (2018)

Timeline

Operations Manager - ERP Implementation

Elite Team Offices, Inc
01.2023 - Current

Paraeducator, Special Education

Fresno County Superintendent Of Schools
08.2022 - 01.2023

Operations, Risk Management, and Human Resources

Elite Team Offices, Inc.
08.2016 - 07.2022

Recycling Coordinator – Major Accounts

Caglia Environment
12.2014 - 08.2016

Admission Advisor

Gurnick Academy of Medical Arts
08.2013 - 12.2014

B.A. in Education - Special Education and Elementary Education (Dual Licensure) -

Western Governors University

B.S. in Public Health – Community Health and Education -

California State University Fresno

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