Erica Bonds
Dallas,TX
Summary
Self-motivated Quality Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
Genpact LLC
11.2021 - 02.2024
- Determined the effectiveness of marketing strategies by auditing calls utilizing a rubric.
- Provided constructive feedback during one on one coaching's with peers as well as mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicated concerns or challenges, and ensured alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Marketing Expert
Genpact (US locations)
09.2020 - 10.2021
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Analyzed market trends to identify new opportunities for business expansion and product development.
- Evaluated campaign performance using data analytics tools, refining strategies based on insights gained.
- Managed marketing budgets, ensuring cost-effective allocation of resources for optimal results.
- Optimized digital advertising channels such as Google AdWords, Facebook Ads, resulting in increased conversions rates and ROI.
- Created reports to track performance of marketing campaigns and suggest improvements.
Medical Biller
Medical Practice Solutions
09.2017 - 02.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Medical Records Clerk
Ekhaya Youth Project Organization
09.2015 - 08.2017
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Data Entry Clerk/Specimen Collector
Alere Toxicology
03.2014 - 05.2016
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Created and maintained data entry logs to track data entry activities.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
- Improved communication between collectors, coordinators, and laboratories through regular meetings and updates.
- Optimized workflows by analyzing data from various sources like internal reports using analytical skills that resulted in enhanced operational efficiency.
Education
Associate of Science - Business Management
Dallas College
Dallas, TX01.2022
Diploma - General Studies
Theodore Roosevelt High School
Des Moines, IA01.2011
Skills
- Quality Assurance
- Mentoring and training
- Call Monitoring
- Customer Service
- Office Administration
- Accuracy and Attention to Detail
- Fast Typing Speed
- Data accuracy
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Quality Analyst
Timeline
Quality Assurance Analyst
Genpact LLC
11.2021 - 02.2024
Marketing Expert
Genpact (US locations)
09.2020 - 10.2021
Medical Biller
Medical Practice Solutions
09.2017 - 02.2019
Medical Records Clerk
Ekhaya Youth Project Organization
09.2015 - 08.2017
Data Entry Clerk/Specimen Collector
Alere Toxicology
03.2014 - 05.2016
Associate of Science - Business Management
Dallas College
Diploma - General Studies
Theodore Roosevelt High School
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