Erica Bonifacio
New York,NY
Summary
Dedicated bilingual professional offering progressively responsible experience in office management, quality assurance, medical review procedures, and account management, with an educational background in business management, business administration and Occupational Health Services. Computer proficient in a wide range of systems and applications, including PeopleSoft, SharePoint, Windows OS, Microsoft Office Suite (Word, Excel, Access, PowerPoint), Received extensive financial services training.
Overview
17
17
years of professional experience
Work History
Administration Health Service Assistant II
Metropolitan Transit Authority Headquarters (MTAHQ)
New York, NY
12.2016 - 05.2024
- Serves a liaison between the Metro North Railroad and MTAHQ
- Handles FMLA, Reasonable Accommodations and Short-Term Disabilities
- Handled all maintenance of confidentiality of all MNR and MTAPD medical records
- Ensure supporting documentations are provided for departmental requests for employee classifications / recertification
- Tracked employee compliance reports and notified departments of employees in non-compliance
- Communicates and tracks pending, current and former employee cases with legal department
- Handled all MNR and MTAPD Medical Records and maintains all confidential employee records
- Supervised and trained all new employees/interns for the back end of the OHS department
- Supported the front and back end of the Occupational Health Department
- Dealt with many departments such as Legal, Law offices, Claims and the Retirement board
Niche Support Personnel-Compliance Research Analyst
JPMorgan Chase
New York, NY
06.2011 - 12.2016
- Concentrate in High-Risk Accounts, Foreign Accounts
- Have knowledge of countries with the highest Risks
- Serves a liaison between the CA and BQC
- Day to day AML (Anti Money Laundering) Investigator
- Research and analyzing skills with the ability to analyze large amounts of data and decipher higher risk accounts and attributes
- Report any suspicious activities while investigating accounts
- Work closely with CA’s Answering questions pertaining to clients’ accounts
- Strong day to day problem solving with the ability to work with large number of private information
- Collaborated with top-caliber teams of customer care research analysts in the research and resolution of complex mortgage loan and home equity account issues
- Adhered to clear business goals, objectives and Key Performance Measures (KPMs), ensuring compliance with all regulatory laws, requirements and guidelines
- Monitored accuracy of all loans processed by research analysts by serving as quality assurance/quality control analyst
- Also provided support to various units (Modifications, Fees, Bankruptcy, Short Sales, and Foreclosures)
- Liaised with management to resolve complex and aged escalated mortgage issues
- Documented all issues in the Foreclosure Look back database and other systems
- Served as a Quality Assurance analyst and well as the Quality Assurance 2nd Look
Medical Review Office Coordinator
Sterling Backcheck (formerly Sterling Info Systems)
New York, NY
04.2007 - 09.2009
- Experience with Non Dot and DOT
- Performed Medical Reviews for clientele undergoing Pre-Employment, Post Accident, Return to Duty, as well as for those receiving promotions
- Managed all HIPAA aspects of confidential recordkeeping of clientele, including drug screening results and medication usage
- As well as Social Security Numbers and Addresses
- Provided analysis determining consistency of drug screening results with legal compliance
- Reported all potential threats capable of compromising employer/employee safety to Hiring Management and Human Resources officials
- Collaborated with collection sites (LabCorp, Quest Diagnostics, Clinical Reference Labs, and Pychemedics) to ensure adherence to DOT and Non-DOT regulations, as well as to prevent discrepancies by maintaining correspondence and Affidavits
- Monitored activity to ensure consistency between information presented in memorandums, affidavits, and Chain and Control Custody Forms (COC)
Education
Bachelor of Science - Business Management
Monroe College
Bronx, NY05.2003
Associate of Science - Business Administration
Johnson & Wales University
Providence, RI05.2001
Skills
- Verbal and written communication
- Microsoft office / Computer skills
- Fluent in multiple languages
- Team leadership
- Problem-solving skills
- Employee training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team collaboration
- Conflict resolution
- Time management abilities
Timeline
Administration Health Service Assistant II
Metropolitan Transit Authority Headquarters (MTAHQ)
12.2016 - 05.2024
Niche Support Personnel-Compliance Research Analyst
JPMorgan Chase
06.2011 - 12.2016
Medical Review Office Coordinator
Sterling Backcheck (formerly Sterling Info Systems)
04.2007 - 09.2009
Bachelor of Science - Business Management
Monroe College
Associate of Science - Business Administration
Johnson & Wales University
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