Erica Boyd
Novi Lakes Health Campus
West Bloomfield,MI
13
years of professional experience
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Work History
Licensed Practical Nurse
5 Months- Monitored patient vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Educated patients and families on health management and medication adherence.
- Implemented infection control protocols to maintain a safe environment.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
Licensed Practical Nurse
2 Months- Administered medications and treatments as prescribed by healthcare providers.
- Conducted regular assessments of patient vital signs to ensure timely reporting of any changes to the healthcare providers
- Assisted in daily living activities, ensuring patient comfort and dignity.
- Documented patient care activities accurately in electronic health records.
Production Worker
4 Years 10 Months- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Insurance Agent
7 Months- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Redemption Specialist
2 Years 11 Months- Executed calls to recover outstanding debts.
- Ensured high-quality service for customers.
- Collaborated with accounts and customers to facilitate vehicle redemption.
- Collaborated with repossession agents to streamline processes.
- Handled fee transactions accurately.
- Implemented strategies to facilitate customers in bringing accounts up to date.
- Revised account information to enhance collection processes.
Phlebotomist/ Group Leader
5 Years- Conducted effective venipunctures.
- Supervised donor interactions on the floor.
- Configured machines with precision.
- Oversaw donor floor operations to ensure seamless workflow.
- Guided new hires through initial training period.
- Execute donor disconnection with concurrent documentation.
Education
Licensed Practical Nurse Degree - Nursing
- Dean's List 1st semester 2025
Medical Assisting Certificate Program
- Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which included the following:
- Administrative Skills – Medical Office Procedures, Health Insurance Claims Processing, etc.
- Clinical Skills – taking Vital Signs, assisting in Physical Examinations, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, etc.
- Laboratory Skills – Phlebotomy (Finger Sticks and Venipuncture’s), Smear Procedures, Urinalysis, and Specimen Collection
- Medical Terminology, Anatomy and Physiology, and Pharmacology
- Rewards
- Dean’s List
Skills
Excellent people skills and thrives on helping to solve problem
Superb communication skills
verbal and written
Strong attention to detail and proficient at running and handling office equipment
Good filing
charting
documenting and organizational skills
along with other office requirements
CPR and First Aid certified
experienced in the ability to assist residents and clients with activities of daily living
Experienced in blood drawing
performing lab tests
EKG’s
assisting nurses and doctors
taking vitals
and giving injections
Excellent computer skills
Critical thinking
Patient charting
Medication administration
Wound care
Skills
- Venipuncture
- Patient care
- HIPAA compliance
- Patient confidentiality
Work History
01-2023
Education
true
Timeline
Licensed Practical Nurse
Novi Lakes Health Campus
03.2026 - CurrentRead More
Licensed Practical Nurse
Medilodge
01.2026 - 03.2026Read More
Insurance Agent
USAA Insurance
01.2024 - 08.2024Read More
Production Worker
FCA Chrysler
10.2021 - 2023Read More
Redemption Specialist
Credit Acceptance
05.2019 - 04.2022Read More
Phlebotomist/ Group Leader
CSL Plasma
10.2013 - 10.2018Read More
Sanford-Brown Institute
Medical Assisting Certificate Program
Read More
Professional Skills Institute
Licensed Practical Nurse Degree from Nursing
Read More