Erica Boyer
St Louis,MO
Summary
- Seasoned Cardiac Device Specialist offering more than 10 years' working with cardiologists and other advanced cardiac practitioners. Specializing in cardiac devices and experienced working with many cardiac diseases. Seeking and would like to maintain a full-time position that utilizes excellent time management, organizational, and problem-solving skills. Documented ability to cultivate trust with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
12
12
years of professional experience
Work History
Lead Cardiac Device Specialist
The Rhythm Management Group
09.2023 - Current
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Orient new device technicians to departmental policies and procedures and provides technical leadership.
- Provide new staff orientation to include remote and in-clinic visits, scheduling, troubleshooting, and reporting.
- Act as a resource for staff ensuring quality and compliance.
- Point person for physicians, advanced providers, outside providers, and device company representatives when questions arise or patient follow up is requested.
- Ensure patient and referring physician satisfaction.
- Monitor and review device advisories and work with all device companies to ensure timely care of patients that may be affected by coordinating appropriate follow up care.
- Identify opportunities for enhanced workflow in collaboration with management.
- Assist clinical supervisor to interview and select new staff.
- Communicate with IT/IS to add or update software and troubleshoot as needed.
- Provided accurate documentation for all aspects of heart rhythm management, enhancing overall quality of care.
- Assisted with the development and implementation of protocols for remote cardiac device monitoring.
Cardiac Device Specialist
The Rhythm Management Group
12.2021 - Current
- Interpret remote interrogations generated from pacemakers, ICDs, and implantable loop recorders; includes accurate analysis of presenting rhythm, arrhythmias logged, and overall device function.
- Identify device alerts requiring physician review; including need for generator change, lead malfunction, or abnormal pacemaker/ICD behaviors which may need in-clinic reprogramming,
- Ensure correct billing and coding of device checks.
- Collaborate with physicians regarding device status and accurately documents device analysis in EMR for review.
Cardiac Arrhythmia Technician
St. Louis Heart and Vascular
02.2021 - 11.2021
- Evaluated cardiac patients prior to starting cardiac rehab; obtained medical history, reviewed current medications, and prepared an exercise prescription that was detailed to their needs and abilities.
- Observed and recorded patients' responses to therapies and exercises and adjusted treatment plan accordingly.
- Educated patients and family members regarding cardiac diagnosis and risk factors.
- Coached patients on leading a heart-healthy lifestyle and ways to manage risk factors; exercise, nutrition, medication compliance, etc.
- Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
Head of Operations
The Hive44 Coworking Business Center
03.2016 - 02.2021
- Manage all day-to-day office operations
- Answering and forwarding calls
- Creating business letters and records.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Supervise office with 40+ employees while cultivating a productive and positive work atmosphere.
- Manage office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Liaised with customers, addressed inquiries, handle meeting requests and answer billing questions to provide outstanding customer care.
Patient Service Representative
Zoll Lifevest Corporation
11.2012 - 03.2016
- Traveled to various hospitals, nursing homes, rehabs and homes in Missouri and surrounding states to fit cardiac patients with a wearable defibrillator.
- Trained and educating the patient and family on their device, heart condition and the importance of wearing the cardiac device.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Medical Assistant - Medicine
Missouri College
St. Louis, MOAssociate of Science -
Missouri College
St Louis, MOCertified Rhythm Analysis Technician (CRAT)
2022
Skills
- Teambuilding
- Medical Terminology Mastery
- Attention to Detail
- Dependable and Responsible
- Efficient at Typing
- Critical Thinking
- Organizational Skills
- Supervision & Leadership
- Reliable & Trustworthy
- Customer Service
- Team Leadership and Motivation
- Patient Care Coordination
- Cardiac device education
- Remote monitoring proficiency
- Arrhythmia detection
- Excellent Communication
- Time management abilities
- Decision-Making
- Certified EKG Technician
Certification
- Certified Rhythm Analysis Technician
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5-10 staff members.
- Collaborated with team of 15 in the development of Rhythm Synergy.
- Promotion to clinical lead
Timeline
Lead Cardiac Device Specialist
The Rhythm Management Group
09.2023 - Current
Cardiac Device Specialist
The Rhythm Management Group
12.2021 - Current
Cardiac Arrhythmia Technician
St. Louis Heart and Vascular
02.2021 - 11.2021
Head of Operations
The Hive44 Coworking Business Center
03.2016 - 02.2021
Patient Service Representative
Zoll Lifevest Corporation
11.2012 - 03.2016
Medical Assistant - Medicine
Missouri College
Associate of Science -
Missouri College
Certified Rhythm Analysis Technician (CRAT)
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