Erica Braddon
Summary
Dependable professional with over 20 years in food and retail service, successful at providing fast, high-quality customer service to guests in restaurant and retail settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Bartender/ Server
Margarita Villa
Ventura, CA
08.2019 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Bartender
Santinos Pizza Ventura
Ventura, CA
04.2015 - 08.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Mixologist
Ojai Valley Inn & Spa
Ojai, CA
03.2014 - 09.2014
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Stored supplies according to bar policies and health code requirements.
- Received cash, made change and issued receipts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Licensed Phlebotomist - Phlebotomy
Clinical Training Institute
Oxnard05.2012
Licensed Cosmetology - Cosmetology
West Valley Occupational Center
Woodland Hills, CA06.2002
High School Diploma -
Oxnard High School
Oxnard, CA2001
Skills
- Customer Service and Rapport
- Reconciling Cash Drawers
- Hospitality and Guest Service
- Outstanding Customer Service
- Deposit Preparation
- Dining Area Cleaning Supervision
- Supply and Inventory Maintenance
- Anticipating Guest Needs
- Cash Handling and Management
- Teamwork and Professionalism
- Interpretation and Translation Services
- Upbeat and Positive Personality
Hobbies
In my spare time I enjoy hanging with my family, friends and my dogs. I enjoy a variety of crafts including macrame, leather work, punch needling, and do it yourself restoration projects. Gardening has also become a new favorite past time.
Languages
Spanish
Native or Bilingual
Timeline
Bartender/ Server
Margarita Villa
08.2019 - 07.2021
Head Bartender
Santinos Pizza Ventura
04.2015 - 08.2019
Mixologist
Ojai Valley Inn & Spa
03.2014 - 09.2014
Licensed Phlebotomist - Phlebotomy
Clinical Training Institute
Licensed Cosmetology - Cosmetology
West Valley Occupational Center
High School Diploma -
Oxnard High School