Erica Bradley
Marietta,GA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
Work History
Practice Manager
Happy Tails Holistic Veterinary Care
2023.09 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Scribe
Happy Tails Holistic Veterinary Care
2022.03 - Current
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
Veterinary Assistant
Happy Tails Holistic Veterinary Care
2022.02 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Attended continuing education conferences and seminars.
Receptionist
Cliftwood Animal Hospital
2020.01 - 2022.01
- Learned several new concepts quickly by applying previous nursing and college experience
- Scheduled appointments
- Completed online pharmacy requests
- Obtained subjective histories
- Became proficient in the practice management software, Avimark
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Administrative Assistant
Cliftwood Animal Hospital
2021.05 - 2022.01
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Conducted job interviews and selected new employees.
- Developed new systems for data entry that reduced errors while increasing overall efficiency within the office environment.
- Updated training manuals and instructions for training new hires.
- Trained new employees
- Ordered products and supplies.
Vet Assistant
Cliftwood Animal Hospital
2021.01 - 2022.01
- Improved patient care by assisting veterinarians with examinations and treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Developed skills for phlebotomy, proper restraint, vaccine mixing and administration, surgery prep, and running in-house blood work.
- Assisted with Cesarean Sections on canines and performed postpartum care on puppies and trained other staff on how to do so.
- OFA, eVet, and PennHIP radiograph submission
- Filled medications in-house, as well as completing online pharmacy requests
Server
Porter's Barbecue
2019.06 - 2019.12
- Friendly, talkative service under pressure.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Server
The Pub On Main
2018.06 - 2019.06
- Professional and quick service in a high stress environment
- Cleaning duties and side work.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Lead Server
Old Black Bear Brewery
2016.05 - 2018.03
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Server
Brickhouse Sports Cafe
2014.08 - 2015.06
- Introduction to waiting tables
- Developed strong communication skills.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Culinary Operations Host
The Scene Lounge
2012.05 - 2014.07
- Take and verify reservations
- Delegate tasks in a manner that facilitates smooth service
- Established professional phone skills.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GAAssociate of Science - Nursing
Calhoun Community College
Tanner, ALAdvanced Diploma -
Bob Jones high school
Madison, ALSkills
- Self-Starter
- Workflow Management
- Training and mentoring
- Team Collaboration
- Attention to Detail
- Resource Utilization
- Policy and procedure development
- Referral management
- Medical personnel recruitment
- Records Management
- Continuous Improvement
- Electronic Health Records
Timeline
Practice Manager
Happy Tails Holistic Veterinary Care
2023.09 - Current
Medical Scribe
Happy Tails Holistic Veterinary Care
2022.03 - Current
Veterinary Assistant
Happy Tails Holistic Veterinary Care
2022.02 - Current
Administrative Assistant
Cliftwood Animal Hospital
2021.05 - 2022.01
Vet Assistant
Cliftwood Animal Hospital
2021.01 - 2022.01
Receptionist
Cliftwood Animal Hospital
2020.01 - 2022.01
Server
Porter's Barbecue
2019.06 - 2019.12
Server
The Pub On Main
2018.06 - 2019.06
Lead Server
Old Black Bear Brewery
2016.05 - 2018.03
Server
Brickhouse Sports Cafe
2014.08 - 2015.06
Culinary Operations Host
The Scene Lounge
2012.05 - 2014.07
Bachelor of Science - Biology
Kennesaw State University
Associate of Science - Nursing
Calhoun Community College
Advanced Diploma -
Bob Jones high school
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