Erica Brand
Bucksport,ME
Summary
Over 35 year of customer service, 10+ years of sales, mother of one son age 24. Lived in the local area all my life
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
ADN Internet Telephone
01.2023 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Business Office Manager
Pro31Cleaners
09.2020 - 10.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maximized cash flow through optimal billing and collection processes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Wireless Consultant
Premier Technologies/AT&T
07.2019 - 09.2020
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Researched customer database to determine current plan and offer service options.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Account Executive, Retailer
Verizon Authorized, Wireless Zone
01.2018 - 07.2018
- Worked with customers to discover needs for cellular phone & devices based on their personal and business needs
- Contacted customer's thru email, phone and mail to generate leads and creating advocate for Verizon Wireless
- Answering phone and fielding all questions/concerns to give the customer an excellence experience Inventory
- Answered customer's questions relating to service, billing and operating issues and advise them of the best solution
- Diagnosed equipment malfunctions and offered suggestions
- Offering support to coworkers on day to day functions, customer support and system issues
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Customer Representative Associate II - Motor
Vehicle, State of Maine - Bureau of Motor Vehicle
07.2016 - 01.2018
- Assisting customers in obtaining and renewing drivers permits, licenses and state id Assisting customers to register vehicles purchased from dealerships and private parties Answering phone
- Administering vision screening to driver's license customers
- Answering customer's questions relating to motor vehicle registration questions Assisting customers to obtain the correct paperwork and advise them of the best solution Cash Management/Inventory Management
Retail Wireless Consultant
US Cellular
11.2010 - 04.2016
- Worked with customer to discover needs for cellular/home phone, tablet, and internet solutions based on their personal and business needs
- Contacted customer's thru email, phone and mail to generate leads and creating advocate for US Cellular Answering phone and fielding all questions/concerns to give the customer an excellence experience Inventory
- Multitasking of multiple systems and processes along with customer service and technical support as needed
- Answered customer's questions relating to service, billing and operating issues and advise them of the best solution
- Diagnosed equipment malfunctions and offered suggestions
- Offering support to coworkers on day to day functions, customer and system issues
Education
Associate - Computer Science
Eastern Maine Community College
Bangor, ME06.2021
High School Diploma -
Ellsworth High School
Ellsworth, ME06.1991
Skills
- Payroll
- Accounts Payable
- Accounts Receivable
- Maintaining customer database
- Expertise in wireless services
- MS Office
- Attention to Detail
- Customer interaction
- Good communication skills
Accomplishments
Started candy business 2024 in Milbridge and do craft fairs on weekends etc
Certification
CUSTOMER SERVICE BILLING INVENTORY STATISTICS MULTITASKING PROBLEM SOLVING
ACCOUNTING
CASH MANAGEMENT TECHNICAL SUPPORT
A/R & A/P SALES SUPPORT DATA ENTRY
Timeline
Office Manager
ADN Internet Telephone
01.2023 - 07.2023
Business Office Manager
Pro31Cleaners
09.2020 - 10.2022
Retail Wireless Consultant
Premier Technologies/AT&T
07.2019 - 09.2020
Account Executive, Retailer
Verizon Authorized, Wireless Zone
01.2018 - 07.2018
Customer Representative Associate II - Motor
Vehicle, State of Maine - Bureau of Motor Vehicle
07.2016 - 01.2018
Retail Wireless Consultant
US Cellular
11.2010 - 04.2016
Associate - Computer Science
Eastern Maine Community College
High School Diploma -
Ellsworth High School
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