Summary
Overview
Work History
Education
Skills
Leadership Experience
Roles And Responsibilities
Communication Skills
Personal Information
References
Languages
Timeline
Hi, I’m

Erica Brawdy

Rochester,Minnesota

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
years of professional experience

Work History

Mayo Clinic

Desk Operations Specialist
08.2020 - Current

Job overview

  • Operating epic system and Microsoft office system
  • Coordinating with different departments to schedule patients.
  • Assisted in developing contingency plans for potential market disruptions, protecting both clients'' investments and company assets.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Developed and implemented strategies to streamline office operations.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

PossAbilities

Direct Support Service
05.2016 - 07.2020

Job overview

  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Improved clients'' physical well-being through regular exercise routines and mobility assistance.
  • Promoted mental health by engaging clients in stimulating conversations and activities.
  • Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
  • Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
  • Managed complex behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Sam’s Club

Cake Decorator
05.2011 - 09.2015

Job overview

  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Streamlined the ordering process by implementing an organized system for tracking design requests, reducing errors and increasing productivity.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Coordinated services under supervision of lead baker.
  • Followed food safety standards when handling ingredients.

Education

Minnesota School of Business
Rochester, MN

BBA from Human Resources Management
12.2016

University Overview

GPA: 3.50

  • Honor Roll 2015

Relevant Coursework:

  • Accounting
  • Marketing
  • Strategic management
  • Ethics Business
  • Business law
  • Business communication


Skills

  • Problem-solving abilities
  • Exceptional organization
  • Strong communication
  • Conflict resolution
  • Policy adherence
  • Record maintenance
  • Multitasking capabilities
  • Scheduling coordination
  • Process improvement
  • Data analysis proficiency
  • Attention to detail
  • Time management expertise
  • Documentation management
  • Project coordination
  • Performance monitoring
  • Training and development
  • Office equipment operation
  • Meeting facilitation
  • Inventory control
  • Technical aptitude
  • Team collaboration
  • Patient Check-In
  • Database Administration
  • HIPAA
  • Provider Relations
  • Medical Terminology
  • Clinical Support
  • Telephone Customer Support
  • Patient Scheduling
  • Transcription
  • Customer Service
  • Data Entry
  • Electronic Recordkeeping
  • Insurance Verification
  • Documentation Review
  • Patient Interviewing
  • Heartsaver First Aid CPR AED
  • Appointment Setting
  • Clerical Support
  • Data Management
  • Office Management
  • Adaptable and Flexible
  • Data Entry Software
  • Time Management
  • Epic Systems
  • Organization and Time Management
  • Staff Leadership
  • Medical Recordkeeping
  • Cash Handling
  • Patient Data Abstracts

Leadership Experience

Leadership Experience
Lead group activities and projects to reach goals of the company. I am in couple different team such as super users. This team work on making the epic system run effectively.

Roles And Responsibilities

Roles And Responsibilities
Operating epic system and Microsoft office system. Coordinating with different departments to schedule patients. Supervise clients in recreational activities in a day program setting, community integration/engagement: facilitate positive interactions of clients’ community members at large. Assisted customers with order forms, cake pickup, and other questions and concerns. Thoroughly cleaned work area every shift.

Communication Skills

Communication Skills
Assist in interaction through positive reinforcement, engagement, and the use of alternative communication strategies.

Personal Information

Personal Information
Title: Desk Operations Specialist

References

References
Available upon request.

Languages

Spanish
Limited Working

Timeline

Desk Operations Specialist
Mayo Clinic
08.2020 - Current
Direct Support Service
PossAbilities
05.2016 - 07.2020
Cake Decorator
Sam’s Club
05.2011 - 09.2015
Minnesota School of Business
BBA from Human Resources Management
Erica Brawdy