Summary
Overview
Work History
Education
Skills
Timeline
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ERICA BREESE

Palm City

Summary

Dynamic professional with over 10 years of customer service experience and solid administrative skills. Proficient in managing diverse tasks, including appointment scheduling, customer inquiries, and data entry, with a commitment to exceptional service. Earned my 4-40 License to enhance compliance understanding in customer-facing roles. Excels in fast-paced environments, prioritizing resident needs and ensuring efficient office operations. Eager to contribute by leveraging strong organizational skills to enhance community management and resident satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Tom Ruggirello Agency, Inc
07.2010 - Current
  • Quoted personal lines insurance, delivering tailored policy options to meet clients' needs
  • Processed payments efficiently, ensuring accuracy and customer satisfaction
  • Engaged with customers to resolve inquiries, enhancing overall customer experience
  • Managed administrative duties, streamlining office operations for improved productivity
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Water Analyst

FPL Fort Pierce Power Plant
08.2008 - 08.2010
  • Utilized the Steam Water Analysis System (SWAS) to monitor water quality parameters
  • Evaluated analytical reports, ensuring compliance with industry standards
  • Entered critical data accurately to maintain records and facilitate reporting
  • Improved water quality by conducting thorough analysis and recommending corrective actions.
  • Supported decision-making processes with accurate data interpretation and trend analysis reports.

Education

4-40 License -

Florida Department of Financial Services
07-2010

Master of Science - Biology

University of Central Florida
Orlando, FL
07.2010

Skills

  • Computer skills
  • Remote working skills
  • Flexibility
  • Work Ethic
  • Customer Service
  • Organization
  • Data Entry
  • Typing skills
  • Communication
  • Teamwork skills
  • Administrative
  • Conflict Resolution
  • Time Management
  • Microsoft Office Suite
  • Learning Agility
  • Customer service
  • Data entry
  • Active listening
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Customer relations

Timeline

Customer Service Representative

Tom Ruggirello Agency, Inc
07.2010 - Current

Water Analyst

FPL Fort Pierce Power Plant
08.2008 - 08.2010

4-40 License -

Florida Department of Financial Services

Master of Science - Biology

University of Central Florida
ERICA BREESE