Erica Brinkmann
Livingston,TX
Summary
Enthusiastic Housekeeping Supervisor offering 3 years of hospitality experience. 20 plus years of hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Houskeeping Supervisor
The Retreat RV Park
Huffman, TX
08.2022 - 02.2024
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, stairwells, laundry facilities and other common areas.
Housekeeping
Leisure Lane RV park
Conroe, TX
06.2021 - 07.2022
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Managed supply restocking, display arrangements and general housekeeping.
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
- Performed housekeeping duties to keep facilities clean and neat.
Team Lead
Walmart
Kingwood, TX
06.1997 - 03.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Maintained daily inventory to facilitate successful material distribution.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored team performance against targets, taking corrective action where necessary.
Education
GED -
Alice High School
Alice, TX05-1994
Skills
- Department Coordination
- Staff Scheduling
- Cleaning Practices
- Employee Evaluations
- Training and Mentoring
- Performance Evaluation
- Quality Assurance and Control
- Sanitation Standards
- Customer Service-Focused
- Health and Safety Compliance
- Supply Inventory Management
- Vacuuming and Sweeping
- Cleaning and Sanitation
- Chemical Handling
- Task Delegation
References
JOB:
Walmart manager-Donovan Ruffins (281)358-9992
Leisure Lane RV Park Manager-Chris (936)231-2313
The Retreat RV Resort Manager-Stephen Cook(713-528-8321
COWORKERS:
Glenn Ratzel (281)705-8684
Andrea Moorehead (713)870-7014
Michelle Clem (715) 308-3092
The Retreat RV Resort Manager-Stephen Cook (
References
References available upon request.
Timeline
Houskeeping Supervisor
The Retreat RV Park
08.2022 - 02.2024
Housekeeping
Leisure Lane RV park
06.2021 - 07.2022
Team Lead
Walmart
06.1997 - 03.2021
GED -
Alice High School