Erica Brinskelle
Charlotte,NC
Summary
Motivated and dependable team leader with experience in retail, food service, and shift supervision. Skilled in managing operations, training staff, and delivering excellent customer service in fast-paced environments. Known for clear communication, initiative, and a commitment to team success.
Overview
5
5
years of professional experience
Work History
Barista/ Barista Trainer/Barista Shift Supervisor
Starbucks
11.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- operating POS
Assistant Store Manager (Seasonal)
Spirit Halloween / Spencer’s Gifts
06.2022 - 11.2022
- Supervised store operations including staff deployment, customer service, and merchandising
- Directed team communication via radio and coordinated truck deliveries and stockroom organization
- Oversaw POS systems and cash handling procedures with accuracy and accountability
Shift Supervisor / Barista
Clutch Coffee Bar
06.2021 - 10.2022
- Led daily operations and delegated tasks to ensure smooth workflow and timely service
- Trained new baristas and upheld quality standards in beverage preparation and customer interaction
- Managed inventory, restocking, and cleanliness to support team efficiency
Cashier / Floor Support
Hobby Lobby
03.2022 - 06.2022
- Supported store leadership with floor organization and merchandise returns
- Delivered prompt and courteous service at checkout
Cashier / Customer Service Associate
Kohl’s
02.2022 - 03.2022
- Handled customer transactions and returns while maintaining store presentation
Take-Out Server
Johnny’s Farmhouse Restaurant
02.2021 - 07.2021
- Managed high-volume take-out orders and coordinated curbside delivery
- Demonstrated initiative and reliability in customer service
Education
Pre-Law Coursework
University of North Carolina at Charlotte
Charlotte, NC09.2025
Skills
- Team Supervision and Task Delegation
- Staff Training and Onboarding
- Inventory Management and Merchandising
- POS Operation and Cash Handling
Beverage preparation
Espresso machine operation
Opening and closing duties
Friendly and outgoing
Coffee expertise (Coffee Master)
Cash handling
Menu memorization
Time management
POS systems
Timeline
Barista/ Barista Trainer/Barista Shift Supervisor
Starbucks
11.2022 - Current
Assistant Store Manager (Seasonal)
Spirit Halloween / Spencer’s Gifts
06.2022 - 11.2022
Cashier / Floor Support
Hobby Lobby
03.2022 - 06.2022
Cashier / Customer Service Associate
Kohl’s
02.2022 - 03.2022
Shift Supervisor / Barista
Clutch Coffee Bar
06.2021 - 10.2022
Take-Out Server
Johnny’s Farmhouse Restaurant
02.2021 - 07.2021
Pre-Law Coursework
University of North Carolina at Charlotte
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