Summary
Overview
Work History
Education
Skills
Timeline
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Erica Young

Charleston,WV

Summary

Proven achiever with a solid background in office administration and support services, honed at Nagy & Majestro. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong computer skills and a collaborative spirit. Demonstrated expertise in data entry and relationship building, contributing to significant operational improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HUC position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Overview

8
8
years of professional experience

Work History

Front Office Admin. Assistant

Nagy & Majestro
02.2021 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Dental Billing Specialist

Sokolosky & Weaver
05.2020 - 02.2021
  • Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
  • Increased staff efficiency by providing training in dental coding practices and software usage for all relevant team members.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
  • Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
  • Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
  • Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
  • Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.

Railtech

RoadSafe Traffic Systems
04.2018 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

RMA/Medical Floater

Prestige Primary Care
08.2016 - 05.2018
  • Assisted physicians with diagnostic procedures, ensuring accurate results for timely diagnoses and treatment plans.
  • Promoted positive workplace culture among colleagues through open communication channels encouraging collaboration knowledge sharing opportunities professional growth development initiatives.
  • Boosted patient satisfaction by addressing concerns promptly and effectively coordinating communication between patients and healthcare providers.
  • Expedited lab result processing times through accurate specimen collection, labeling, handling, transport, storage practices compliant with industry regulations.
  • Supported nursing staff in administering medications, monitoring vitals, and maintaining detailed patient records to ensure proper care.
  • Streamlined the patient intake process by gathering necessary information and completing thorough medical histories.
  • Delivered compassionate care patients diverse backgrounds, demonstrating cultural sensitivity empathy effectively addressing unique needs preferences.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

Associate Degree in Medical Assistant/Office Tech - Medical Assisting/ Office Technology

WVJC
Charleston,WV
03.2011

High School Diploma -

Sissonville High School
Sissonville,WV
03.1997

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Support Services
  • Basic Mathematics
  • Schedule and calendar management
  • Office Administration
  • Administrative tasks
  • Administrative Support
  • Effective Communication

Timeline

Front Office Admin. Assistant

Nagy & Majestro
02.2021 - Current

Dental Billing Specialist

Sokolosky & Weaver
05.2020 - 02.2021

Railtech

RoadSafe Traffic Systems
04.2018 - 03.2020

RMA/Medical Floater

Prestige Primary Care
08.2016 - 05.2018

Associate Degree in Medical Assistant/Office Tech - Medical Assisting/ Office Technology

WVJC

High School Diploma -

Sissonville High School

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