Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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ERICA BROADNAX

ATLANTA,GA

Summary

Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Fluent with ERP, supply chain, inventory management, business reporting and logistics software. Known as master strategist possessing exceptional attention to detail and "no problem too big or small" mindset.

Overview

6
6
years of professional experience

Work History

SUPPLY CHAIN ANALYST

The Home Depot
02.2019 - 10.2022
  • Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures
  • Worked with suppliers to manage schedules, specifications and quality compliance
  • Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement
  • Drove key performance indicators and continuous improvements throughout logistics and supplier operations, driving SLA 10% above 85% goal
  • Trained and Mentored 8 logistics coordinators.
  • Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.

TRANSPORTATION SPECIALIST

Amazon
Phoenix, AZ
09.2021 - 02.2022
  • Communicated with external and internal customers to reduce trip disruptions and ensure smooth business transactions
  • Identified root causes of defects in order to drive efficiency and reduce trip disruptions by 93%
  • Coordinated dispatching of 100+ drivers to accomplish daily route delivery and requirements
  • Pulled data from numerous databases (using Excel, Access, SQL etc.) to perform ad hoc reporting and data analysis
  • Published performance metrics to assist with driving business results, resulting in 92% on time arrivals/departures of loads.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
  • Researched issues and assessed inefficiencies within supply chain using AWS to devise solutions and improve performance.

BUSINESS & GOVERNMENT ACCOUNTS COORDINATOR

Verizon Wireless
Alpharetta, GA
08.2016 - 12.2018
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on new Product or service and updated account information to maintain high standards of client service.
  • Managed 5 business/ government accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Expanded sales by 62% by facilitating client satisfaction and renewing customer relations.
  • Exceeded monthly sales targets $10000+ , and top 5% NPS in customer satisfaction.

Education

MBA - Project Management

Southern New Hampshire University
Hooksett, NH
05.2023

BA - Political Science

GEORGIA STATE
Atlanta, GA
07.2016

Skills

  • Supply Chain Management
  • Logistics Management
  • Zendesk
  • Legacy
  • 3 years Zendesk and ADMS experience
  • Negotiating
  • Analyzing trends
  • Staff Training and Development
  • SQL
  • Transportation Planning
  • Federal contracting
  • Account Management/Servicing
  • Carrier Relations
  • Creative Solutions
  • Output Improvements
  • Web Applications
  • 3PL (Third Party Logistics)
  • Procurement Logistics

Additional Information

  • Achieved sales goals and service targets by cultivating and securing new customer relationships. Exceeded monthly sales targets $10000+ , and top 5% NPS in customer satisfaction. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Collaborated with upper management to implement continuous improvements and exceed team goals.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

TRANSPORTATION SPECIALIST

Amazon
09.2021 - 02.2022

SUPPLY CHAIN ANALYST

The Home Depot
02.2019 - 10.2022

BUSINESS & GOVERNMENT ACCOUNTS COORDINATOR

Verizon Wireless
08.2016 - 12.2018

MBA - Project Management

Southern New Hampshire University

BA - Political Science

GEORGIA STATE

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ERICA BROADNAX