Erica Browley
East Orange,NJ
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PSE Clerk/City Carrier Assistant
United States Postal Services
Kearney, New Jersey
09.2023 - 01.2024
- Sort & distribute incoming and outgoing mail/parcels
- Scanning and Labeling, setting up machine to run with proper software
- Working with different sort programs using DBCS Software
- Having knowledge of postal procedures, observing machinery for jams, and missed ordered mail
- Providing confidentiality for mail, following mail protocol and time management.
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Legal/Subrogation - NJ PIP Administrative Assistant
GEICO Staff Counsel, Law Offices of Taryn E. Curry Esq.
West Orange, New Jersey
06.2011 - 12.2023
- Create and Generate letters on to legal systems
- Assisted attorney with preparation of legal pleading for Subrogation
- Data entry of personal information into client's files
- Maintain calendars for Attorney/SIU EUO clients and update status into briefs
- Respond to client / claim inquiries both via phone and in person
- Gather case related records and scan into Team Connect containing medical record confidential information
- Prepare OTP arbitration files for Marlton Staff council office and open Suites for Litigation and Personal Injury Attorneys
- Manage PIP and Litigation phone lines and direct calls to corresponding Attorneys
- Utilize Microsoft word and excel on a day-to-day basis
- Uploading bills for payment
- Keep a track record of Settlement checks into Legal Box system
- Processing settlement checks on a weekly basis.
- Assisted with document production and deposition preparation.
Office Clerk, Sr., Insurance Claims Dept.
Liberty Mutual Insurance Group
Saddle Brook, New Jersey
03.2001 - 03.2006
- Provided customer service to policyholders, claimants, auto repair facilities, by giving limited instructions on how to proceed with claims; provide referrals to auto repair facilities or local contractors; Reviewed insurance policy to determine coverage
- Opened and closed files for Claims Work Bench while maintaining confidential insurance information
- Transmitted claims for payment or further investigation; Prepared and review insurance-claim forms and related documents for completeness
- Provided policyholders with information regarding policy information such as limited to rate changes, policy limits and additions
- Contacted insured or other involved persons to obtain missing information for case files daily
- Organized calendar for auto field adjusters, used software system to enter, access, search and retrieve data; Calculated amount for tow bills and paid small claims (no-fault, bodily injury, property damage claims)
- Strong experience applying insurance rating systems concepts.
Education
A.S., Health Administration -
Berkeley College
04.2017
Medical Billing/Coding Certification -
Sanford Brown Institute
01.2010
Skills
- Microsoft Office 2010-13; Team Connect, Claims ISO, Forthright software, Claims Workbench Software, Excel
- Verbal/Written Communication
- MS Office Proficient
- Litigation Support
- Mail Sorting
- Package Scanning
- Route Navigation
Certification
- SORA License
Timeline
PSE Clerk/City Carrier Assistant
United States Postal Services
09.2023 - 01.2024
Legal/Subrogation - NJ PIP Administrative Assistant
GEICO Staff Counsel, Law Offices of Taryn E. Curry Esq.
06.2011 - 12.2023
Office Clerk, Sr., Insurance Claims Dept.
Liberty Mutual Insurance Group
03.2001 - 03.2006
A.S., Health Administration -
Berkeley College
Medical Billing/Coding Certification -
Sanford Brown Institute
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