ERICA BROWN
Honolulu,HI
Summary
Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
14
14
years of professional experience
Work History
Unit Supply/Logistics Specialist
U.S Soldier
2018.07 - 2022.08
- Registered vendors and customers on database to maintain updated roster.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Generated monthly performance reports to track and analyze shipping trends.
- Developed strategies to optimize utilization of available resources.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Assistant manager
Motel
2018.01 - 2018.07
- Assist the general manager with the hotel's day-to-day operations, ensuring that all guest service requirements are met
- Analyze the performance of each department, identify any areas of concern, and offer recommendations to increase hotel profitability
- Facilitates HR administration, turnover control, staff motivation, and employee development and retention at the hotel
- Create the annual hotel budget with the general manager and department heads, then evaluate and modify performance throughout the year to stay profitable.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Retail Associate Manager
Lids Retail Store
2016.11 - 2018.07
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Supported senior management in implementing and upholding store policies and procedures.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Audited store operations and records under management direction and resolved discrepancies.
- Engaged directly with customers to offer assistance and resolve complaints.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
Shift Manager
Bojangles Restaurant
2016.04 - 2016.09
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Assistant Manager
Little Caesars
2015.01 - 2016.06
- Followed policies and procedures
- Handled customer service complaints
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
Bojangles Restaurant
2011.03 - 2014.09
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonalds Restaurant
2009.01 - 2009.12
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Diploma -
Graham High School
Graham, NCBachelor of Social Work Graduated -
Fayetteville State University
2017
Skills
- Inventory Counts
- Cost and Benefit Analysis
- Team Goals
- Logistics Systems
- Customer Service
- Profit Margins
- Strategic Vision
- Creative Solutions
- Critical Thinking
- Verbal and Written Communication
- Teamwork Skills
- Load Planning Support
- Validating Supplies
- Hazardous Materials
- Acquire Products
- Cost Control
- Inventory and Supply Control
- Material Handling
- Communications
- Source Materials
- Weapons Management
- Coaching and Mentoring
- Database Maintenance
- Inventory Management Procedures
- Operational Efficiency
- Spreadsheet Tracking
- Document Organization
- Bill Auditing
- Motivational Leadership
- Shipment Coordination
- Estimate Costs
- Desktop and Laptop Computers
- Budget Preparation
- Battalion Logistics
- Shipping Documentation
- Analytical Thinking
- Transportation and Logistics Coordination
- Shipping Procedures
- Project Assignments
- Inventory Strategies
Additional Information
MyComputerCareer, Information Technology Systems Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Unit Supply/Logistics Specialist
U.S Soldier
2018.07 - 2022.08
Assistant manager
Motel
2018.01 - 2018.07
Retail Associate Manager
Lids Retail Store
2016.11 - 2018.07
Shift Manager
Bojangles Restaurant
2016.04 - 2016.09
Assistant Manager
Little Caesars
2015.01 - 2016.06
Crew Member
Bojangles Restaurant
2011.03 - 2014.09
Crew Member
McDonalds Restaurant
2009.01 - 2009.12
Diploma -
Graham High School
Bachelor of Social Work Graduated -
Fayetteville State University
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