Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
DFW Security
09.2023 - Current
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Call Center Agent
IQor
12.2021 - 05.2023
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Addressed customer account discrepancies and concerns.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Medical Administrative Assistant
Ladine Podiatry
11.2019 - 10.2021
Maintained and updated patient records for accurate, current medical histories.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Supported office staff and operational requirements with administrative tasks.
Conducted insurance verification and preauthorizations and managed patient charts.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Housekeeping Attendant
LaQuinta Inn & Suits
03.2017 - 12.2018
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Walmart
04.2014 - 01.2017
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL
11.2019
High School Diploma -
Theodore Roosevelt Car & Tech Acad
Gary, IN
05.2012
Skills
Payment Processing
Cash Handling
Customer Service
Patient Scheduling
Telephone Etiquette
Positive attitude
Interpersonal skills
Multitasking capabilities
Cash handling proficiency
Timeline
Security Officer
DFW Security
09.2023 - Current
Call Center Agent
IQor
12.2021 - 05.2023
Medical Administrative Assistant
Ladine Podiatry
11.2019 - 10.2021
Housekeeping Attendant
LaQuinta Inn & Suits
03.2017 - 12.2018
Cashier
Walmart
04.2014 - 01.2017
Associate of Science - Medical Administrative Assistant