Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Brown

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Security Officer

DFW Security
09.2023 - Current
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Call Center Agent

IQor
12.2021 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.


Medical Administrative Assistant

Ladine Podiatry
11.2019 - 10.2021
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Housekeeping Attendant

LaQuinta Inn & Suits
03.2017 - 12.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Walmart
04.2014 - 01.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
11.2019

High School Diploma -

Theodore Roosevelt Car & Tech Acad
Gary, IN
05.2012

Skills

  • Payment Processing
  • Cash Handling
  • Customer Service
  • Patient Scheduling
  • Telephone Etiquette
  • Positive attitude
  • Interpersonal skills
  • Multitasking capabilities
  • Cash handling proficiency

Timeline

Security Officer

DFW Security
09.2023 - Current

Call Center Agent

IQor
12.2021 - 05.2023

Medical Administrative Assistant

Ladine Podiatry
11.2019 - 10.2021

Housekeeping Attendant

LaQuinta Inn & Suits
03.2017 - 12.2018

Cashier

Walmart
04.2014 - 01.2017

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

Theodore Roosevelt Car & Tech Acad

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Erica Brown