Erica Brown
Violet,LA
Summary
I am writing to express my strong interest in social work/ case management position. I am eager to contribute my skills and knowledge to your company. I am confident that my skills, experience, and compassion for helping others make me an excellent fit for your team.
Overview
17
17
years of professional experience
Work History
Night Auditor
Marriot Hotel
New Orleans, LA
02.2022 - Current
- Make corrections and adjustments while handling all computer problems that might occur throughout the shift.
- Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
- Run adult reports
- Input revenue and allowances to generate daily reports.
Night Auditor
Holiday Inn
Metairie, LA
02.2012 - 12.2021
- Balance the day's work.
- Maintain cashiering responsibilities as per front desk procedures.
- Guest services, reservations, check-in/check-out guest.
Night Auditor
Hilton
New Orleans, LA
02.2007 - 08.2011
- Ensure all night audit work is completed in a timely manner.
- Prepare daily transactions summaries
- Examine and verify charges.
Education
Bachelor of Social Work - Social Work
Southern University At New Orleans
New Orleans, LA05-2023
Master of Social Work - Social Work
Southern University At New Orleans
New Orleans, LASkills
- Computer and Internet literate
- Assertive, self-motivated, and goal-orientated
- A flexible, cooperative, hardworking, reliable team player
- A good morale builder
- Able to read, write, and speak English
- Property Management System
- OnQ
- Micros
- Fosse
- Microsoft Word
- Excel
- Communication Skills
- Time management
- Communication
- Resilience
- Compassionate and Dependable
- Creative planning and Visioning
- Willingness to learn
- Emotional Intelligence
- Adaptiablity
Internships
New Orleans Council on Aging (January 2024-July 2024)
- Administrative Social Work
- Assist with Bingocize( Health Promotion Program)
- Accompanied the elderly to dementia workshops
- Participated at the Senior Center
- Ethics training and online training
- Participated in Healthy for Life
- Participated in Eat Smart Live Strong (Nutrition Program)
- Assisted with writing grants to help get things the seniors needed
- Assist with preparing flyers to make seniors prepared for Hurricane season
Housing Authority of New Orleans (August 2022-April 2023)
- Identifying strengths and weaknesses for programs and services to discuss with supervisor
- Work with supervisor and other stuff in planning and implementing strategies
- Ensure that agency procedures for assessments, interventions, and evaluations are properly followed when working with families
Accomplishments
- 2019 Honors List - Delgado Community College
- 2022 Deans List- Southern University of New Orleans
Timeline
Night Auditor
Marriot Hotel
02.2022 - Current
Night Auditor
Holiday Inn
02.2012 - 12.2021
Night Auditor
Hilton
02.2007 - 08.2011
Bachelor of Social Work - Social Work
Southern University At New Orleans
Master of Social Work - Social Work
Southern University At New Orleans
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