Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Certification
Timeline
Generic

Erica Brown

Palmetto

Summary

Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction. Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Bealls Outlet
03.2023 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

OPERATIONS MANAGER

Wescoturf
11.2022 - Current
  • Implemented cost-saving initiatives to reduce overhead costs.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Managed the operations of a large team, overseeing daily activities and long-term projects.
  • Liaised between departments to facilitate smooth workflow across the organization.
  • Ensured effective communication among staff members by providing training when necessary.
  • Performed cost analysis on various projects to determine areas for improvement or savings potential.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.

CUSTOMER SERVICE REPRESENTATIVE

Allstate
04.2019 - 09.2022
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Monitored daily performance metrics such as call volume, wait times, resolution times.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Met daily customer service quotas with a focus on quality.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Adhered to company policies and procedures while providing superior service.

SECURITY OFFICER

Allied universal
03.2016 - 03.2019
  • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
  • Prepared detailed reports of security incidents and investigations.
  • Patrolled premises regularly to maintain order and establish security presence.
  • Provided security services for high-profile events and secured premises against unauthorized access.
  • Monitored and authorized entrance of vehicles or people to keep property secure.
  • Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
  • Compiled detailed reports summarizing findings from investigations.
  • Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
  • Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
  • Conducted background checks and security clearances for personnel.
  • Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.

CASHIER

Lowe's
07.2016 - 08.2018
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Provided efficient and courteous service to customers at all times.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Worked with coworkers to complete tasks.
  • Performed routine and scheduled maintenance services.

Education

HIGH SCHOOL DIPLOMA -

Independence high school
Charlotte, NC
06.2016

Associate of Science - Accounting And Finance

North Carolina A&T State University
Greensboro, NC
05-2021

Skills

  • Contract Development
  • Business Process Re-Engineering
  • SAP proficiency
  • High-Pressure Environments
  • Planned Equipment Constraints
  • Oracle Database Management
  • Mergers and Acquisitions Knowledge
  • Project Management
  • Team development

Accomplishments

  • Promoted to store manager in only three months.
  • Reduced labor costs 80% by revamping schedule.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Improved efficiency of weekly paperwork, saving 35 hours per week.
  • Recruited four successful new managers within one year.
  • Supervised team of 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

LANGUAGES

English
Advanced

Certification

  • Retail Management Training - 4 months
  • Licensed CPR trained - 2022-2025

Timeline

Retail Store Manager

Bealls Outlet
03.2023 - Current

OPERATIONS MANAGER

Wescoturf
11.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Allstate
04.2019 - 09.2022

CASHIER

Lowe's
07.2016 - 08.2018

SECURITY OFFICER

Allied universal
03.2016 - 03.2019

HIGH SCHOOL DIPLOMA -

Independence high school

Associate of Science - Accounting And Finance

North Carolina A&T State University

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