Erica Brown
Vossburg,MS
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
23
23
years of professional experience
Work History
Supervisor
Howard’s inc
Ellisville, Mississippi
04.2019 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Caretaker
Ellisville State School
Ellisville, Ms
05.2014 - 04.2019
- Maintained a safe and clean living environment by performing daily cleaning and sanitation tasks to support residents' well-being.
- Assisted in the development and implementation of individualized care plans to meet residents' specific needs and enhance their quality of life.
- Collaborated with healthcare professionals to monitor residents' health status and report any changes, ensuring timely interventions.
Cashier
ChevronTexaco
Heidelberg, Mississippi
05.2011 - 05.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and enhancing overall customer satisfaction.
- Maintained inventory levels by restocking shelves and organizing merchandise, contributing to a well-presented store environment.
- Assisted customers with inquiries and product selections, fostering positive relationships and encouraging repeat business.
Housekeeping
South central hospital
Laurel, Ms
03.2008 - 04.2011
- Maintained cleanliness and sanitation standards in patient rooms, contributing to a safe and welcoming environment.
- Conducted regular inspections of common areas to ensure compliance with hospital cleanliness protocols and safety regulations.
- Efficiently restocked supplies and equipment in designated areas, ensuring operational readiness and minimizing disruptions.
Assistant Manager
Chic-Fil-A
Laurel, Ms
04.2003 - 05.2007
- Assisted in managing daily operations by optimizing workflow processes, resulting in improved team efficiency and service speed.
- Trained and mentored team members on operational protocols, enhancing service quality and employee performance.
- Implemented inventory management practices, ensuring stock levels met demand and reducing waste.
Timeline
Supervisor
Howard’s inc
04.2019 - Current
Caretaker
Ellisville State School
05.2014 - 04.2019
Cashier
ChevronTexaco
05.2011 - 05.2014
Housekeeping
South central hospital
03.2008 - 04.2011
Assistant Manager
Chic-Fil-A
04.2003 - 05.2007