Erica Brown
Las Vegas,NV
Summary
What I bring to any task that I make a commitment to is several skills. I come with a variety of prior work experience which has helped me obtain multiple strengths in various work settings. I am a quick, hands on learner, tell me once what and how something needs to be done. And I can assure that I will show how I am able to successfully and accurately complete any request without supervision. Strong team oriented but works faster and more efficiently alone. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
14
14
years of professional experience
Work History
Freelancer
Connex Concepts
08.2023 - 04.2024
- Managed social media accounts, resulting in increased brand visibility and customer interaction.
- Delivered successful multi-channel campaigns by coordinating seamlessly between paid search, display advertising, social media ads, email marketing, content creation and distribution efforts.
- Collaborated with clients to create compelling content for blogs, websites, and social media platforms.
- Coordinated influencer partnerships to expand brand awareness and generate valuable backlinks.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Educated clients on best practices for their specific industries, helping them achieve better results from our services.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Housekeeper
La Quinta Inns & Suites
12.2021 - 03.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Recruiter
RSK Industries LTD
11.2018 - 05.2019
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Developed and implemented plans to improve recruitment process.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Field Representative
Provantage corporate solutions
08.2018 - 11.2018
- Contracted to remodel and restock merchandise and product placement in major stores.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering positive work environment.
- Ensured timely resolution of any discrepancies between invoices or orders by liaising with relevant departments internally.
- Conducted due diligence of research of marketplace to determine target audience, in-service training needs and overall product value and benefits.
- Conducted market research for improved product positioning and increased sales opportunities.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained current knowledge of evolving changes in marketplace.
Front Desk Agent
DAYS INN AIRPORT-STADIUM
09.2010 - 02.2016
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
Kennel Technician/dog Trainer
New Inn Kennels
04.2014 - 08.2014
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Dog Trainer/caretaker
Patriot Service Dogs
07.2012 - 04.2014
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintained clean training arena for group classes.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Trained animals to respond to specific cues from both owners and handlers.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
Education
High school diploma -
Thomas Jefferson High School
Tampa, FL03.2008
Skills
- Graphic Design
- IOS
- Receptionist
- Market Research
- TYPING
- Help Desk
- Windows
- Mac OS
- Communication skills
- Customer service
- Recruiting
- Branding
- Social Media Management
- Graphic design
- Customer Support
- Video Editing
- Branding strategy
- Idea Development and Brainstorming
Work Authorization
Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Connex Concepts
- Apex Advisors
Timeline
Freelancer
Connex Concepts
08.2023 - 04.2024
Housekeeper
La Quinta Inns & Suites
12.2021 - 03.2022
Recruiter
RSK Industries LTD
11.2018 - 05.2019
Field Representative
Provantage corporate solutions
08.2018 - 11.2018
Kennel Technician/dog Trainer
New Inn Kennels
04.2014 - 08.2014
Dog Trainer/caretaker
Patriot Service Dogs
07.2012 - 04.2014
Front Desk Agent
DAYS INN AIRPORT-STADIUM
09.2010 - 02.2016
High school diploma -
Thomas Jefferson High School
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